What are the responsibilities and job description for the Guilderland - Thrift Store Donation Attendant position at Goodwill Industries of Greater New York and Northern New Jersey?
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
The Role / General Purpose
As a Thrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill’s policies.
Job Responsibilities
Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 9:00pm.
Health & Safety Guidelines
This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.
Benefits
Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.
The Role / General Purpose
As a Thrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill’s policies.
Job Responsibilities
- Greet donors warmly and assist with unloading donations.
- Address donor questions about Goodwill, its mission, and donation guidelines.
- Keep accurate records of donor counts and volume; submit daily to supervisors.
- Assess, sort and price donations according to Goodwill’s guidelines.
- Provide tax receipts upon request and thank donors for their contributions.
- Maintain a clean, organized, and safe donation area inside and outside.
- Follow safety procedures, including proper lifting techniques and equipment handling.
- Assist with loading and unloading trucks as needed.
- Operate a pallet jack to move donations (Certification is preferred, training is provided)
- Represent Goodwill professionally with excellent customer service.
- Adapt to changing tasks in a fast-paced environment and perform other duties as assigned.
- Perform other duties as assigned to support the store team and broader organizational goals.
Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 9:00pm.
Health & Safety Guidelines
This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.
Benefits
Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:
- Incentives: Eligible to earn incentives for achieving performance targets.
- Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits
- Tuition Reimbursement Assistance
- Medical, Dental, Vision & Voluntary Insurance Offerings
- Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave.
- Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones.
- $500 employee referral bonus.
- Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.