Ecommerce Associate

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking an experienced eCommerce Associate that supports Goodwill’s online sales operations by assisting with the preparation, listing, and fulfillment of secondhand goods sold through listing software and digital marketplaces such as ShopGoodwill, eBay, The RealReal, and other platforms. This role plays a key part in maximizing the value of donated goods while ensuring quality standards, asset protection, and efficient order fulfillment.

If you are looking to join our dedicated team as an Ecommerce Associate we want to hear from you!

The Awesome Things You’ll Do

• Photograph merchandise in accordance with eCommerce quality and brand standards
• Work in a fast-paced production environment while consistently meeting daily production goals and key performance indicators (KPIs)
• Assist with listing preparation, quality assurance, and product presentation
• Sort, clean, identify, and prepare donated items for photography and online sale
• Pull, fill, shelve, and rotate merchandise as needed
• Support packing, shipping, and fulfillment of eCommerce orders
• Assist shipping staff with inquiries and order-related needs
• Help extract the highest possible value from items through proper handling, selling and presentation to the end customers
• Safeguard company property, including donated goods and equipment
• Protect business assets and report incidents of theft or unauthorized possession
• Maintain organized and accurate shelving and storage areas
• Promote teamwork by sharing knowledge and cooperating with colleagues
• Demonstrate strong interpersonal skills, including courtesy, professionalism, and sensitivity
• Follow all safety rules, company policies, and procedures at all times
• Work overtime as required
• Perform other job-related duties as assigned
  
  

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• High school diploma or GED preferred
• Ability to operate a digital phone (Android or Apple)
• Basic computer proficiency preferred
• Ability to lift and carry up to 50 pounds
• Ability to work with minimal supervision
• Ability to speak, read, write, and understand English
• Schedule 9-5 Monday-Friday; but overtime could become Saturday shifts instead of one weekday
• Strong attention to detail and ability to follow instructions
  
  

Special Working Conditions

• This is a production environment where long periods of standing are required up to 8 hours daily.
  
  

What We Offer

• Hourly Range: $17.00 - $18.50
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits
  
  

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.