Project Coordinator - Workforce Development

The Project Coordinator supports the implementation and coordination of workforce development programs. This
position plays a key role in advancing employment and training initiatives by coordinating service delivery, supporting talent pipeline development, ensuring compliance with all workforce funding requirements, maintaining accurate documentation, reporting, collaborating with employers, training partners, and community stakeholders to achieve performance outcomes related to credential attainment, measurable skills gains, job placement, retention, and wage progression.

Position Duties
1. Maintain current knowledge of workforce development best practices, reentry programming, trauma-informed
care, and services for individuals with significant employment barriers.
2. Coordinate daily operations and implementation of federal, state and local workforce development services for
unemployed and underemployed individuals.
3. Lead the coordination of multi-service delivery components including career assessments, employment
readiness, skills training, education, supportive services, talent recruitment, job placement, employer
engagement, and grant development activities.
4. Assist in coordinating with the workforce development specialist and other staff members in identifying
employment opportunities, apprenticeships, work-based learning, on-the-job training and career opportunities
aligned to in-demand occupations and industry sector strategies.
5. Ensure timely and high-quality delivery of training, wraparound supports, and financial services for all
participants. Include families, agencies, and employers as required to develop individualized employment
plans supporting long-term career advancement. Process participant service requests received from staff
members in accordance with federal and state workforce guidelines
6. Record, track, and compile participant, employer, and partner data using state workforce case management
systems and the agency’s customer relation management system.
7. Prepare, review, and submit reports on performance measurements, fiscal/billing, service delivery, and other
required documentation to meet federal/state/local contractual requirements and monitor program quality.
8. Ensure full compliance with funder requirements, contractual obligations, CARF standards, workforce policies,
and agency procedures regarding documentation, eligibility, enrollment, service delivery, and outcomes.
9. Use multiple data sources—including labor market information (LMI), real-time job postings, employer
feedback, and state workforce dashboards—to analyze industry trends and support career pathway
development and employer engagement. Research labor market data, workforce trends, and sector-based
employment opportunities to support program planning and employer engagement.
10. Support department and program managers in meeting strategic objectives, workforce performance
benchmarks, and compliance requirements set forth by fiduciary and contractual agreements.
11. Collaborate with management on developing and delivering workforce curriculum, i.e. - job readiness
workshops, orientation sessions, and career development training both in-person and virtually
12. Create templates, flyers, QR codes, and digital outreach tools following funder and organizational guidelines
and work with the agency’s communications and marketing department.
13. Participate in outreach efforts to recruit participants and employers and assist in developing marketing and
informational materials that meet funder branding requirements.
14. Maintain and strengthen relationships with employers, training providers, educational institutions, mandated
partners, state and local workforce agencies, chambers of commerce, and other key stakeholders in the
workforce ecosystem.
15. Create process improvements and provide training to staff as needed.
16. Develop automations through Microsoft Planner to improve workflow management, task tracking, and overall
team coordination; provide training to staff as needed
17. Represent the organization and its workforce programs at internal and external meetings, community events,workforce system convenings, chamber events, and employer collaborations.
18. Provide coverage for management during absences to ensure continuity of operations.
19. Ensure all safety standards and procedures are followed.

20. Perform other workforce-related duties as assigned.

EDUCATION:

• Bachelor’s degree required. Other education/experience may be considered.

EXPERIENCE:

• Minimum of three (3) years of experience in a results-driven environment such as, workforce development, educational, or social/human services.
• Preferred experience includes providing comprehensive, participant-focused services to individuals overcoming personal, social, or employment barriers.

KNOWLEDGE/ABILITIES:

• Demonstrated knowledge and experience in coordinating and facilitating workforce development, social, human, or business services while adhering to organizational confidentiality, ethical standards, and customer service policies and procedures.
• Strong understanding of professional protocols, effective workplace communication, and confidentiality in a program management environment.
• Proven ability to work independently or collaboratively within a team to implement projects and deliver participant-focused services.
• Excellent verbal, written, and presentation skills required.
• Capable of managing multiple tasks, meeting project deadlines, and maintaining timelines in a fast-paced workforce development or project-driven environment.

PHYSICAL DEMANDS:

• Able to provide services in a business, community or office setting.
• Ability to stand or sit for long periods of time.

MENTAL DEMANDS:

• Required to maintain objectivity and respond effectively while coordinating workforce development services for diverse participant populations.
• Must demonstrate patience, cultural competence, inclusiveness, and a positive, professional attitude.
• Work is intellectually challenging and requires the ability to make timely, accurate decisions in alignment with funder, organizational, and program expectations.
• Strong ability to prioritize, manage multiple projects, and coordinate tasks to meet deadlines in a fast-paced workforce development environment.

MACHINES/EQUIPMENT:

• Proficient in using standard office technology and equipment, including telephones, calculators, copiers, scanners, and personal computers.
• Skilled in Microsoft 365 applications—including Word, Excel, PowerPoint, Outlook—and confident using the Internet for research, reporting, and program management.
• Experienced with collaboration and project coordination platforms, such as Microsoft Teams, SharePoint, OneNote, and Planner, to facilitate virtual meetings, track project tasks, organize files, and support team
  workflow and communication in a workforce development environment.

WORKING CONDITIONS:

• Interactive position requires working with populations facing trauma and barriers, community business partners, in an office, instructional and/or community setting.
• Must demonstrate a professional customer service demeanor.

OTHER REQUIREMENTS:

• Demonstrate ability to collaborate effectively as part of a team and provide leadership on workforce development projects.
• Skilled in working professionally with agency staff, participants, employers, and community partners, while maintaining strict confidentiality of program and participant information.
• Flexible to working evenings and weekends as needed to support program operations and participant services.
• Daily local travel may be required, and candidate must possess and maintain a valid State
  of Michigan driver’s license, an insured vehicle, and proof of insurance.
• Ability to travel to and operate safely within correctional facilities, including prisons and jails, to provide
  workforce development services.

The Project Coordinator supports the implementation and coordination of workforce development programs. This
position plays a key role in advancing employment and training initiatives by coordinating service delivery, supporting talent pipeline development, ensuring compliance with all workforce funding requirements, maintaining accurate documentation, reporting, collaborating with employers, training partners, and community stakeholders to achieve performance outcomes related to credential attainment, measurable skills gains, job placement, retention, and wage progression.

"We build pathways to independence through personal development and the power of work".

Goodwill of Greater Detroit is an equal opportunity employer and will not discriminate against applicants or employees based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or military veteran status.