Retail Store Manager

Goodwill Industries is seeking a full-time Retail Manager to run the Norwalk Goodwill Store.

We offer medical, dental, and vision insurance as well as company paid life insurance, long-term disability and short-term disability insurance.

Employee receive 8 paid holidays PLUS 15 paid days off (pro-rated for 2021)!

The Retail Store Manager is responsible for overall management and operations of the Goodwill store including: staffing, customer and donor service, production (sorting, cleaning, pricing of donations), buildings and grounds, safety, and meeting sales and production goals, within budget.

Essential functions:

· Provide assistance to the Manager of Retail Operations in developing and monitoring retail division goals for Goodwill’s strategic plan.

· Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.

· Interview, hire, train, and schedule store personnel.

· Set clearly defined goals and expectations for store personnel; follow through with disciplinary action when appropriate. With assistance from Human Resources, perform terminations as necessary.

· Demonstrate and promote superior customer service; handle customer/donor concerns and requests in a courteous, fair and timely manner.

· Handle all monies involved in store operation including daily register balancing, banking and change; submit daily reports. Ensure operating expenses do not exceed budget.

· Execute and monitor all phases of store operations to ensure compliance with established safety protocols, material handling and processing practices.

· Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.

· Oversee the quality of goods going to sales floor; maintain rotation/pull schedules.

· Maintain store appearance by ensuring a clean, attractive and safe facility.

· Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.

· Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.

· Pursue professional career development through continuing education and training opportunities.

· Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.

· Promote positive teamwork among co-workers.

· Responsible for other duties as may be assigned.

Qualifications and required skills:

· Excellent written, verbal and interpersonal communication skills; time management skills are required.

· Demonstrate ability to lead staff; to work with a diverse public.

· Knowledge of retail operations, sales, community and customers relations.

· Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.

· Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.

· Valid Driver’s license with good driving record and proof of current auto insurance required every six months.

Education and experience:

· Associate’s degree in Business, Retail, Merchandising, Marketing or a related field preferred.

· 3 years retail management experience required.

EOE/M/F/VETS/DISABLED

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $45,000