What are the responsibilities and job description for the Child Support Officer II (Temporary/Contract Employment) Tyler Office position at GOODWILL INDUSTRIES OF EAST TEXAS INC?
The incumbent in this temporary position will be primarily responsible performing routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Work under moderate supervision, with limited latitude for the use of initiative and independent judgment.
The ideal candidate will be able to: conduct investigations to locate or trace absent parents; review and assesses cases to develop implementation strategies and determines appropriate subsequent actions; monitor child support payments and refers delinquent cases for appropriate enforcement action. Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support. Respond to inquiries concerning case status. Explain program policies, procedures, and regulations to parents through individual interviews or seminars. Attends court with legal staff to update legal documents and assist in negotiations. Attend court with legal staff to update legal documents and assist in negotiations. Performs related work as assigned.
Knowledge, Skills, and Abilities:
Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.
Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision-making.
Ability to analyze, interpret, and evaluate information; and to communicate effectively.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
Ability to type 35 words per minute (Typing test required at time of interview).
Minimum Qualifications: Qualified individuals must have a high school diploma or GED; plus 6 months to a year of related experience in interviewing and collections related to child support. Must be able to pass a general background check.
Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). Individuals with disabilities are encouraged to apply.
