Key Holder

SUMMARY
Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder’s goal is to ensure the efficient and cost-effective operation of the Goodwill Dallas retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, to maximize profitability and increase training opportunities.

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world-class customer service.
2. Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting team member absence, and assigning duties as applicable.
3. Handling and processing of incoming donation flow in and out.
4. Ensures loss prevention and risk management policies and procedures.
5. Ensures a neat, clean, organized, and safe facility.
6. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
7. Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
8. Ensures statistical counts (i.e., donor counts, apparel hang, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill Dallas policies and procedures as required.
9. Performs assigned duties within the framework of our Guiding Principles and Core Values.
10. May be asked to participate in activities outside of Goodwill Dallas.
11. Attends in-service and related training as assigned by the Team Leader.
12. Performs other duties as assigned by the Team Leader.

ADDITIONAL FUNCTIONS/DUTIES

1. Perform other duties as assigned by the Assistant Team Leader.

QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Experience in a business setting preferred.
2. G.E.D or high school diploma preferred.
3. Basic computer skills
4. Ability to read, write, speak and understand the English language

Education and/or Experience:
High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability:
Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:
To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities:
This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority:
No Purchasing Authority

SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Standing and walking for a long period of time.
4. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Language Ability:
Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.