Donation Attendant Lead

Job Purpose:
- The Donation Attendant Lead at Goodwill Industries of Dallas Inc is responsible for overseeing the donation process, ensuring efficient operations, and maintaining high standards of customer service. This role involves supervising donation attendants, managing donation areas, and ensuring compliance with company policies and procedures to support Goodwill's mission of providing job training and employment opportunities.

Key Responsibilities:
- Lead and supervise a team of donation attendants, providing guidance and support to ensure efficient and effective operations.
- Oversee the donation process, ensuring that items are received, sorted, and processed according to company standards.
- Maintain a clean and organized donation area, ensuring safety and accessibility for donors and staff.
- Provide excellent customer service, assisting donors with their questions and ensuring a positive donation experience.
- Monitor inventory levels and coordinate with management to ensure adequate supplies and resources are available.
- Train new donation attendants, ensuring they understand company policies, procedures, and customer service expectations.
- Implement and enforce safety protocols to ensure a safe working environment for staff and donors.
- Handle and resolve any issues or complaints from donors in a professional manner.
- Collaborate with other departments to support Goodwill's mission and goals.

Required Education:
- High school diploma or equivalent.

Required Experience:
- Minimum of 2 years of experience in a retail or donation center environment.
- Previous experience in a supervisory or leadership role is preferred.
- Proven track record of effectively managing teams and operations.

Required Skills and Abilities:
- Strong leadership and team management skills, with the ability to motivate and guide team members.
- Excellent communication skills, both verbal and written, to interact effectively with donors, customers, and team members.
- Ability to handle and prioritize multiple tasks in a fast-paced environment.
- Proficiency in using point-of-sale systems and basic computer applications.
- Strong organizational and problem-solving skills to ensure efficient donation processing and inventory management.
- Commitment to maintaining a safe and clean work environment.
- Ability to lift and move items weighing up to 50 pounds.
- Knowledge of donation processes and retail operations is a plus.

Salary : $18