Technical Program Manager

The Technical Program Manager (TPM) is responsible for driving complex, cross functional initiatives from concept to delivery. This role combines strategic planning, technical understanding, and strong project leadership to ensure programs are executed efficiently, meet organizational goals, and deliver high-quality outcomes. TPM serves as a bridge between technical teams, business stakeholders, and leadership, ensuring alignment, transparency, and predictable execution.

Program & Project Leadership

• Lead end-to-end planning, execution, and delivery of largescale technical programs.
• Develop program roadmaps, schedules, milestones, and success metrics.
• Coordinate work across engineering, product, data, and operations teams.
• Identify risks, manage dependencies, and implement mitigation strategies.

Cross Functional Collaboration

• Facilitate effective communication between technical and nontechnical stakeholders.
• Translate business requirements into actionable engineering plans.
• Ensure stakeholders remain informed through clear reporting and status updates.
• Partner with leadership to prioritize work and allocate resources.

Technical Insight & Execution Support

• Understand system architecture, integrations, and technical constraints well enough to guide decisions and evaluate tradeoffs.
• Support teams in breaking down complex problems into manageable components.
• Drive adoption of best practices in delivery, testing, and engineering operations.

Process Improvement

• Build and refine operational processes that improve team efficiency and program predictability.
• Champion continuous improvement across project management, documentation, and workflow.
• Implement frameworks such as Agile, Scrum, or hybrid methodologies as appropriate.

Performance Measurement

• Track and report on KPIs, program health, and delivery outcomes.
• Ensure programs meet timeline, budget, quality, and stakeholder expectations.
• Conduct postmortems and drive follow-through on action items.

Supervisory Responsibility

This position does not have supervisory responsibilities.   

Required Skills & Qualifications 

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field—or equivalent technical experience.
• 5 years of experience in technical program management, engineering project management, or similar roles.
• Proven ability to manage complex, multiteam technical programs.
• Strong understanding of software development lifecycles, system integrations, and cloud technologies.
• Excellent communication, organization, and stakeholder management skills.
• Demonstrated ability to navigate ambiguity and drive clarity.

Preferred Qualifications

• Experience with Agile methodologies (Scrum, Kanban) and modern project management tools.
• Background in data platforms, infrastructure, cybersecurity, or application development.
• Certifications such as PMP, CSM, SAFe, or PgMP.
• Experience working in cross functional or matrixed organizations.
• Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement:

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.