Purpose or General Objective: Provide quality job development, income support, and coaching services that increase program participants' capacity to prepare for, obtain, and maintain gainful employment and financial stability to further family development.

Essential Duties and Responsibilities:

• Design, develop, and deliver quality participant-centered job development training to individuals and groups, in person and remotely.
• Actively promote family and job development programs and services and recruit program participants through well-managed referral networks.
• Actively assist participants with employment skills assessments, resume and cover letter writing, job search, interviewing, and interpersonal /soft skills needed to secure and maintain gainful employment.
• Maintain an actionable database of employers for participant placement.
• Coordinate and conduct family and job development programs and service awareness workshops, seminars and other activities.
• Actively work with employees, employers, secondary and postsecondary education institutions and workforce solutions providers to identify and remove barriers to employment.
• Actively engage employers to establish and maintain productive relationships needed to understand and address workforce needs.
• Assist employers in revising standards which exclude applicants from job Demonstrate to the employers the effectiveness and profitability of the chronically unemployed by identifying jobs that GICMH participants could perform.
• Timely and accurate entry, management and reporting of participant case records through utilization of Goodwill’s database.
• Assist in the coordination of participant financial support.
• Maintain productive relationships with government agencies, non-profits, and businesses that offer public benefits and emergency support.
• Maintain awareness and understanding of human services’ programs needed to make referrals and to support participants seeking public benefits supports.
• Represent Goodwill in a professional and dignified manner.
• Work efficiently with team members to support participant success.
• Actively participate in opportunities for professional development.
• Collaborate with and support WFD team members to achieve goals.
• Ensure that all practices are compliant with CARF accreditation standards.
• Provide necessary program coverage during absences of other WFD staff.
• Perform other duties as assigned.