Purpose or General Objective: To supervise and support the day-to-day operations of attended donation centers (ADC’s) across a large district. This position will require extensive driving.

Essential Duties:

• Continually serve as a positive role model for all employees and customers working with and for Goodwill Industries of Central Michigan’s Heartland.
  • Responsible for the operation of all Attended Donation Centers.
  • Recruitment, hiring and training of all qualified employees.
  • Complete and deliver performance appraisals.
  • Maintain updated employee and participant files. 
  • Administer correctives actions when necessary.
  • Develop and maintain an adequate work schedule at each location.
  • Maximize the potential return on investment from each location by processing all donated merchandise on site.
  • Maintain accurate daily donated goods tracking reports.
  • Keep accurate records of all donations collected and processed.
• Review and respond to customer complaints in a professional manner.
• Coordinate all repairs and service calls for each location, following up as needed.
• Monthly safety checklist is to be completed and a record kept on file for each location.
  • All safety / injury issues are to be reported in a timely manner.
• Safety classes are to be held monthly with all employees and a record kept on file for each location.
• Availability to meet operational needs.
  • Ability to work nights, weekend and holidays as needed.
  • Ability to respond to alarm and emergency calls.
  • Ability to attend all scheduled training sessions and meetings.
• Responsible for all janitorial and housekeeping functions at all Attended Donation Centers.

Additional Duties:

• Other duties as assigned.
• Maintain an adequate supply of all maintenance and janitorial items to support the requirements of all facilities.
• Support all special projects and events.
• Oversee and work with all community service and workforce participants as assigned.

Results Expected:

• Willingness to support GICMH’s mission by accepting and overseeing Work Force Development participants as appropriate.
• Ability to work without close supervision.
• Ability to work cooperatively and professionally with all employees, customers and participants working for or with Goodwill Industries.
• Implement proper controls and guidelines to ensure maximum return on investment from all areas of control.
• Maintain confidentiality of participants, employees and Goodwill information.