Residential Supervisor (part-time)

This is a part-time position that pays $17.00 an hour.

Job Summary

The Residential Supervisor plays a key role in supporting veterans residing in the General Wayne A. Downing Home for Veterans. This position contributes to the daily operations of the residence and partners closely with the entire Goodwill Housing staff to help residents work toward individualized goals that increase independence and long-term stability. The Residential Supervisor provides direct support, monitors resident and facility activity, ensures a safe and welcoming environment, and connects residents to internal and external resources.

Example Duties and Activities

• Provide coaching, assistance, and supervision to residents to support daily living skills, household tasks, and personal development.
• Assist in evaluating resident needs and implementing Individual Program Plan goals, offering encouragement and accountability.
• Document resident activities, progress, and facility updates accurately and according to established documentation standards.
• Maintain clear, professional communication with residents, coworkers, and partners verbally, in writing, and electronically.
• Support a safe and secure living environment by following all organizational and program policies, identifying concerns, and taking corrective action when needed.
• Monitor resident and visitor activity to ensure appropriate building use and uphold community agreements.
• Provide behavior support or interventions as directed by the Housing management staff.
• Perform routine housekeeping tasks, assist with meal preparation, and complete basic maintenance needs to ensure a clean and supportive residential environment.
• Participate in trainings, staff meetings, and ongoing professional development opportunities.
• Perform other duties as assigned to support resident success and the mission of Goodwill.
  
  

Required Competencies

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Industry Expertise - Has experience supporting individuals in a residential, social services, behavioral health, or community-based setting. Has assisted people in developing or maintaining daily living skills, accessing resources, and working toward goals that promote stability, independence, and personal well-being.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
• Technical Knowledge - Has working knowledge of G Suite and MS Office. Prior Efforts to Outcomes (ETO) knowledge is an additional plus.
• Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
  
  

Preferred Competencies

• Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.
  
  

Other Requirements

• Ability to occasionally work a flexible schedule beyond normal business hours.
• Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.
• CPR/First Aid/AED Certification may be required. The training will be offered by Goodwill.
  
  

Benefits: Part-time employees may participate in a comprehensive benefits program that includes:

• Employee Assistance Program (EAP) and free Mental Health Counseling Services
• Robust discount and wellness programming
• Financial education program
• Sabbatical leave
• Daily pay options available
  
  

Mission and Values: click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employer