What are the responsibilities and job description for the Safety Program Manager (40059) position at GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC?
SUMMARY
Responsible for overseeing the organization’s insurance claims and safety programs. This role manages all aspects of, automobiles, and general liability claims from reporting through closure, and works cross-functionally with workers’ compensation claims. The position also leads the development and maintenance of health and safety programs, ensures regulatory recordkeeping, and serves as the primary administrator for the GICF Health & Safety Management Information System (HSMIS). This position will require occasional travel to multiple locations within the six county areas in Central Florida.
ESSENTIAL FUNCTIONS/DUTIES
1. Manage and report all Auto, Property and General Liability claims, including entering and tracking each claim in the insurance carrier’s system through to closure. Serve as the primary liaison with insurance brokers, and attorneys.
2. Coordinate with Human Resources on Workers’ Compensation claims, including processing and maintaining the claims in the insurance carrier’s system.
3. Obtain and manage Certificates of Insurance for the business as needed.
4. Participate in quarterly open claims reviews with insurers and internal stakeholders.
5. Support the annual insurance renewal process by gathering data and reviewing policy terms.
6. Maintain accurate records of insurance policies, certificates, and claims documentation.
7. Analyze claims data to identify trends and recommend risk mitigation strategies.
8. Coordinate with Finance, Real Estate, and Transportation to gather details on newly acquired properties and vehicles and ensure timely insurance coverage by liaising with our insurance agent.
9. Develop, implement, and maintain all health and safety programs and procedures in alignment with the GICF Safety & Health Management System, while ensuring all Safety and Risk Management documentation meets CARF accreditation requirements.
10. Create and distribute Safety Huddle topics to promote ongoing awareness and engagement.
11. Develop and maintain the emergency drill schedule and track completion across all locations.
12. Analyze employee accident-related data to identify trends and opportunities for improvement.
13. Coordinate with the Learning & Development department on the creation of online safety training content.
14. Manage the annual safety training topic schedule to ensure timely and relevant delivery of training.
15. Create and manage the monthly quality inspection schedule for donations.
16. Maintain and update the Quality Systems Dashboard to track performance metrics and trends.
17. Collaborate with operations and compliance teams to ensure quality standards are met across all locations.
18. Identify and implement opportunities for continuous improvement in quality processes.
19. Manages the incident management process within the Health & Safety Management information
system from initial report through resolution, including data entry oversight, case assignment, follow-up, and final review for compliance and completeness.
ADDITIONAL FUNCTIONS/DUTIES
1. Maintains the Loss Prevention covert surveillance dashboard and related documentation.
2. Managed the DOT Random Drug Screen compliance program.
3. Supports emergency preparedness and business continuity planning.
4. Performs other duties as assigned.
Qualifications:QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
1. Knowledge of Worker’s Compensation and General Liability claims handling and filing
2. Knowledge of industrial and retail safety management principles
3. Excellent verbal and written communication skills
4. Utilize collaborative problem-solving methods.
5. Ability to build strong relationships.
6. Ability to work in collaboration with other Goodwill team members and business partners in all aspects of the organization.
7. Ability to analyze, problem solve, make recommendations, and implement solutions.
8. Ability to maintain accurate information and efficient record-keeping systems.
9. Ability to exercise discretion while handling confidential information.
10. Ability to prioritize and execute on multiple projects.
11. Ability to adhere to the organization’s Core Principles.
Education and/or Experience:
1. Bachelor’s degree in risk management, Occupational Health & Safety, or related field preferred, or closely related experience.
2. 3–5 years of experience in insurance claims administration and/or safety program management.
3. Strong knowledge of OSHA regulations and insurance industry practices.
4. Experience with EHSMIS platforms (e.g., NetTrack, EHS Insight) preferred.
5. Excellent communication, organizational, and analytical skills.
6. Proficiency in Microsoft Office Suite, especially Excel, and insurance/safety software tools.
7. Certifications such as ARM, ASP, or CSP, preferred.
Math Ability:
Level 4: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills:
To perform this job successfully, an individual should have intermediate knowledge of Microsoft Word, Excel, and PowerPoint. Knowledge of using a webinar system (TEAMS and Zoom) as a host or the ability to learn Goodwill’s webinar system.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Purchasing Authority: No Purchasing Authority
SPECIAL CONDITIONS OF EMPLOYMENT
(E.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
1. Regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Sitting and standing for a long period of time.
4. Stooping and bending.
5. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
Language Ability:
Level 4: Ability to read, analyze, and interpret business documents. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, customers, and public.
Reasoning Ability:
Level 5: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
License and Certifications:
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.