Production Team Lead

SUMMARY

Under the direction of the Team Leader, the Production Team Leader is responsible for overseeing all aspects of Textile and Hard Goods production. Primary duties include meeting production quotas, researching and familiarizing oneself with incoming items and brands, pricing donated goods, and training and developing staff.

ESSENTIAL FUNCTIONS/DUTIES

1. Supervise and coordinate established policies involving producing and shipping textile products and hard goods (miscel).
2. Responsible for training and developing processors to ensure that we are offering exceptional Donor service and that all Goodwill policies and procedures are being followed.
3. Supervise the donation attendants and processors in the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization’s procedures within your assigned areas.
4. Assist with employee performance reviews yearly and have the Team Leader review the evaluation before it is given.
5. Address minor disciplinary infractions/absentee policy with approved documentation.
6. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods (miscel) produced.
7. Research and familiarize oneself with incoming items and assign appropriate costs based on best practices.
8. Work in collaboration with the Assistant Team Leader to ensure production quotas are met monthly.
9. Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
10. Responsible for ensuring all Hazmat materials are properly handled and that your staff is properly trained on how to handle these materials.
11. Assist with writing schedules and monitoring production department hours to ensure a cost-effective operation.
12. All related areas are observed to promote good housekeeping, security, and safety practices. Ensure that all areas of the backroom meet 5S Standards
13. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure it is working properly.
14. Identify any Maintenance concerns and enter them into the work order system within 24 hours.
15. Responsible for updating the production whiteboard daily to ensure accurate reporting and production goals.
16. Communicate and collaborate effectively with other departments to ensure all merchandise is put on the sales floor in a timely manner.
17. Maintain 5S Audit Program in regards to Kaizen.

ADDITIONAL FUNCTIONS/DUTIES

1. Provide inter-departmental training as appropriate.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization’s Core Principles.
2. Knowledge of textile, Hard Goods, and New Goods articles related to quality and classification.
3. Knowledge of production, inventory, and quality control and the ability to compile and analyze data for reporting systems.
4. Ability to work independently with minimal instruction and or direction from supervisor.
5. Maintain a proper and professional attitude when dealing with customers, clients, and co-workers.
6. Ability to use Outlook, Word, and Excel.

Education and/or Experience:

High School education or equivalent is required. A minimum of three (3) years supervisory experience. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.