Job Objective:

To provide the case management team with the resources, guidance, and support needed to foster strong client engagement and drive successful outcomes. This position reports to Nurse Family Partnership Administrator who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Padua Case Manager
• Padua Case Worker

Essential Job Functions:

• Maintain a thorough understanding of the Padua model and its components and ensure accountability within the team.
• Meet regularly with Padua supervisors to ensure they have the support and information necessary to monitor case management teams.
• Develop and implement a problem-solving framework to address staff and client needs while creating actionable plans to support client progress.
• Identify training and tool needs of team and conduct Skills & Techniques for teams twice per month.
• Oversee hiring and onboarding of new team members.
• Draw on internal and external partnerships to provide the resources needed by team and clients.
• Build strong collaborative relationships with program managers and promote cross-functional teamwork across Catholic Charities, avoiding siloed operations.
• Develop and implement strategies and processes to achieve long-term program goals and “big picture” planning objectives.
• Ensure effective systems are in place to maintain client capacity targets and program performance standards.
• Monitor and manage spending practices to keep the program within established budget parameters.
• Provide timely and accurate information to the Catholic Charities Advancement team as needed to support organizational initiatives.
• Other duties as assigned by supervisor.

Required Education and Skills:

• Master’s degree in clinical social work, counseling, or a closely related field.
• Minimum of two years of experience in program management, preferably in social services or community-based programs.
• Bilingual in Spanish preferred.
• Familiarity with Salesforce or similar case management systems is a plus.
• Strong communication skills with the ability to collaborate effectively with team members, peers, supervisors, and organizational leadership.
• Problem-solving mindset with the ability to leverage available resources to address challenges.
• Ability to read, analyze, and interpret complex documents; perform basic arithmetic and apply fractions, percentages, ratios, and proportions to practical situations.
• Present information clearly in one-on-one or small group settings.
• Able to solve practical problems and adapt to situations with limited standardization; interpret instructions presented in written, oral, diagram, or schedule form.
• Professional representation of organization in all community interactions.
• Adherence to all organizational policies and procedures.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.