Job Objective:

Re-Entry Career Advisors provide continuous employer-readiness feedback to customers with a criminal history through individual coaching and case management activities resulting in quality hires by employers. This position creates an inviting and motivating environment focused on employers demands and ensures the customer is actively engaged with services during their job search until employment is reached. All coaching and services are rooted in strong, relevant, and current employer intelligence including industry-based labor market information, employer skills and demands as well as available job openings. This position is responsible for maintaining a caseload of identified customers and assisting them with employer readiness skills, up-skilling, developing job search skills, resume development, interviewing skills and other proficiencies related to obtaining, holding and advancing in their chosen career as well as job placement. The primary objectives for the Career Advisors are on-going customer engagement, job placements and increased wages. This position reports to WDS WIOA Team Lead, who evaluates performance annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Facilitate and interpret skills assessments.
• Always maintain strict confidentiality when handling sensitive information.
• Identify each customers barriers to employment and services to address them.
• Facilitate a variety of employment and skill development services for customers addressing their needs in the areas of education, employment and supportive services and ultimately moving the customer into employment.
• Develop academic and career plans with customers to establish appropriate career goals and specific plans for WorkOne services, skills development activities and job search strategies.
• Refer customers to in-house training or classes at outside training providers.
• Provide training vouchers and associated forms to institutions and program service providers.
• Refer qualified and job ready customers to job orders.
• Assess customers financial need when necessary to justify WorkOne expenditures.
• Maintain files within the computer databases ensuring proper documentation is available to support program eligibility and services received.
• Maintain knowledge of, communication with and where applicable provide direct service to other community agencies, programs and training offered. Appropriately refer individuals to community and partner agencies.
• Submit required reports in a timely manner.
• Contribute as a team member to ensure WorkOne Center performance standards are met and/or exceeded, and in compliance with Federal, State, Regional and WorkOne standards.
• Promote WorkOne products and resources to customers.
• Ensures the quality and accuracy for the records of WorkOne customers in follow up.
• Keep abreast to the current business industry specific information available within our region.
• Attend meetings as assigned.
• Other tasks and special projects as assigned.

Required Skills/Abilities:

• Utilizes a collaborative work and communication style to accomplish the strategic goals of CWI.
• Works with the staff of the WorkOne system, the CWI operations team, CWI Fiscal Team, training providers, local community-based entities, and members of the general public.
• Bachelors degree in related field (experience may be substituted for degree).
• Demonstrates experience in solving practical problems in a timely manner and deal with a variety of variables in solving these problems.
• Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data.
• Strong team-building skills.
• Excellent counseling skills.
• Exceptional technology skills with an emphasis on database management and reporting:
  • The ability to fluently switch between windows and other programs quickly
  • The ability to articulate the purpose and benefit of each program to customers
  • The ability to use a variety of file extensions and organize electronic files efficiently
• Complete and thorough knowledge of:
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Indiana Career Connect.
  • TORQ.
  • InterviewStream.
  • Online Scheduling System.
  • Any and all other related software .
• Excellent customer follow-along tactics, organizational, and planning skills.
• Excellent data entry skills.
• Excellent customer service skills.
• Writes clearly and informatively, edits work for spelling and grammar, varies writing style and tone to meet needs, presents numerical data effectively, able to read and interpret written information.
• Prioritizes and plans work activities, uses time efficiently, plans for additional resources, resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans.
• Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.
• Must be able to work independently yet meet specific deadlines. Must be able to deal effectively with professional staff and trainees alike. Must be flexible and able to fill in when needed for optimum service delivery. Requires creativity and the ability to communicate service delivery needs to Administration.
• May perform related tasks mutually agreed upon, undertakes self-development activities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.
• Assesses own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, shares expertise with others.
• Ability to travel and have a valid drivers license.

Equipment Used:

• Computer/internet/email
• Smart Phone
• Photocopier
• Fax machine
• Automobile
• Equipment used at employers site

Physical Requirements:

• Office environment.
• Job site conditions will vary depending on where a specific client is placed.

Salary : $40,000