Job Objective:

Nurse-Family Partnership (NFP), a parental-child, home-visiting program, strives to provide support and education by having specially educated nurses regularly visit young first-time parents-to-be, starting in the early pregnancy and continuing into the child’s second birthday.  The registered nurse supports the new parent and their family to improve prenatal and maternal health and birth outcomes, improve child health and development, and improve families’ economic self-sufficiency and/or maternal life course development. For more information go to www.nursefamilypartnership.org.

The NFP Office Administrator serves as the operational backbone of the office, managing essential clerical workflows, data quality, and inventory. This full-time, in-person position focuses on operational reliability and accuracy, reporting directly to the NFP Supervisor to support the organization’s mission-critical daily activities. This position reports to NFP Nurse Supervisor who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Knows and understands the Nurse-Family Partnership Mission: “Nurse-Family Partnership positively transforms the lives of vulnerable babies, mothers and families.”.
• Serve as the primary point of contact for the NFP office, providing a professional and welcoming presence for all visitors and callers.
• Manage high-volume inquiries by accurately taking messages or directing calls to the appropriate staff members; manage all incoming and outgoing mail and packages.
• Maintain strict adherence to HIPAA regulations and internal privacy protocols; manage Protected Health Information (PHI) via secure locked boxes and complete annual privacy training.
• Provide comprehensive administrative support to a team of eight Nurse Home Visitors and one Nurse Supervisor, including assisting in the creation and distribution of professional correspondence to clients and community partners.
• Generate, audit, and distribute weekly and monthly data reports to support program tracking and Nurse Supervisor oversight.
• Coordinate calendars for meetings, community presentations, and office events; manage travel arrangements and send timely appointment reminders.
• Promptly fulfill requests from Nurse Home Visitors for client-facing materials and medical supplies to ensure field staff are fully equipped.
• Oversee the full lifecycle of medical and program supplies—including procurement, receipt, organized storage, distribution tracking, and reporting.
• Monitor office equipment functionality, coordinate repairs, and manage the assembly and ordering of outreach materials, brochures, and flyers.
• Maintain a professional and organized work environment by monitoring supply levels and performing light cleaning as needed.
• Participate in weekly 1:1 supervision and contribute to weekly Nurse Team meetings to ensure alignment of office priorities and goals.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• 2–4 years of experience in an office support or administrative role preferred.
• Exceptional verbal and written communication skills, with the ability to engage professionally with clients, regulatory agencies, and community members.
• Skilled in (or demonstrated ability to quickly learn) Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access) and Google Workspace.
• Self-motivated professional who excels both independently with minimal oversight and as a proactive member of a collaborative team.
• Highly organized with acute attention to detail and a proven ability to maintain high standards of accuracy in a fast-paced environment.
• Proven ability to manage multiple competing priorities and adapt seamlessly to time-sensitive requests.
• Strong time management skills with a consistent track record of meeting deadlines and following through on complex tasks.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.