Job Objective:

To manage participant cases and deliver comprehensive services that prepare clients for successful entry and retention in employment, military service, or postsecondary education. Responsibilities include determining eligibility, conducting and interpreting objective assessments, collaboratively developing Career Pathway Plans, facilitating training opportunities, and coordinating work-based learning experiences. The role places a strong emphasis on equipping program participants with the skills and readiness needed to thrive in the workforce. This position reports to Growth Opportunity Program Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Maintain strict confidentiality when handling sensitive information.
• Conduct and interpret needs assessments to evaluate literacy, numeracy, occupational skills, prior work experience, interests, aptitudes, and supportive service needs; identify barriers and coordinate appropriate services.
• Develop and update Career Pathway Plans with customers to establish career goals, WorkOne services, skills development activities, and job search strategies.
• Facilitate employment and skill development services, to service all requirements of the associated grants attachment.
• Refer customers to training opportunities, provide necessary vouchers and documentation, and design activities to enhance skills such as basic education, customer service, computer proficiency, and job search techniques.
• Connect qualified, job-ready customers to employment opportunities and assess financial need when required to justify WorkOne expenditures.
• Maintain accurate documentation in multiple databases to support eligibility and services provided; submit required reports accurately and on time.
• Build and maintain knowledge of community resources, programs, and training; appropriately refer individuals to partner agencies.
• Collaborate with WorkOne staff to support customers through employment attainment, placement, and post-exit follow-up for retention; maintain monthly contact until exit and complete quarterly follow-ups for one year post-exit.
• Ensure compliance with WorkOne Center performance standards and all Federal, State, and organizational regulations; promote WorkOne products and resources, including the Work Ready Program.
• Assist with special projects, including targeted outreach and development of new training initiatives.
• Attend staff meetings, support team members as needed, and actively pursue professional development opportunities.
• Other duties as assigned by supervisor.

Required Education and Skills: 

• Associate degree in related field.
• 2 years related experience.
• Proficient in problem-solving and developing creative solutions to overcome barriers. 
• Skilled in time management and prioritizing multiple cases efficiently.
• Ability to adapt to changing priorities and program requirements.
• Proficient in working respectfully with diverse backgrounds and demonstrating cultural competence.
• Ability to motivate and encourage youth to achieve career and education goals.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications: 

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

Salary : $19