Retail Operations Coordinator

Retail Operations Coordinator

Full-Time

Pay Range: $56,197.12–$70,246.40, based on qualifications and experience.

JOB SUMMARY:

The Retail Operations Coordinator plays a pivotal role in supporting the efficiency and effectiveness of retail store operations across multiple locations. This position is responsible for managing the collection and distribution of key performance reports, including profit and loss statements, weekly and annual sales, and donation metrics. The coordinator serves as a central liaison between store teams, regional leadership, and cross-functional departments, ensuring seamless communication and collaboration.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Cultivates strong relationships with store and regional leadership, offering guidance and support on operational challenges. Facilitates connections with appropriate internal stakeholders to ensure leaders receive timely and effective assistance.
• Decides on the ordering, coordination, and delivery of promotional materials and supplies in collaboration with Marketing, Regional Directors, and Store Managers to support in-store campaigns and initiatives.
• Builds and maintains relationships across departments to foster collaboration and ensure inclusive decision-making when implementing changes that impact multiple teams.
• Develops comprehensive schedules and plans for special events, remodels, grand openings, and retail meetings. Coordinates logistics, prioritizes resources, and provides hands-on support during store openings, including guest hosting, merchandising, and customer engagement.
• Leads store planning efforts in partnership with retail leadership, including the creation of store maps, category layouts, and merchandising strategies to optimize customer experience and sales performance.
• Serves as the liaison between store locations and maintenance teams to address urgent facility issues, ensuring timely resolution and follow-up.
• Provides general assistance to Regional Directors and Store Managers, addressing in-store concerns and facilitating solutions to operational challenges.
• Designs, implements, and oversees streamlined systems to enhance access to key performance indicators (KPIs), reporting tools, merchandise and supply ordering, and logistics.
• Develops, implements, and oversees ordering processes for in-store supplies, signage, and promotional items.
• Develops clear documentation, coaching, and training content on procedures to ensure consistent adoption across location and solicits ongoing feedback for continued improvement.
• Establishes a structured cadence for reporting distribution and simplifies reporting formats for clarity and usability.
• Administers the customer/contributor opinion card program, analyzes feedback trends, and collaborates with Regional Directors to address areas of concern.
• Serves as main point of contact for customers and responds to customer inquiries and complaints with professionalism and urgency, ensuring proper follow-up and resolution in partnership with Regional Directors and HR as needed.
• Organizes monthly management meetings, including material preparation, food ordering, and venue reservations. Attends all retail management meetings, prepares agendas, records accurate minutes, and distributes documentation promptly.
• Acts as a central point of contact for distributing critical updates and communications to store locations upon request.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED required; associate or bachelor’s degree in business administration or related field preferred
• Requires 3 years of experience using Microsoft Office Suite, Power BI, and other business and analytical software to manage daily transactions, perform administrative tasks, and maintain accurate records and reports
• Prior experience in a retail environment preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid and unrestricted Maryland state driver’s license

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Requiring a blend of technical skills, analytical thinking, and strong communication abilities to translate complex data into actionable business strategies
• Displays appropriate communication skills with the ability to speak to others to convey information effectively while building successful working relationships
• Ability to complete tasks and assignments with numerous interruptions and little direct supervision
• Intermediate level understanding of Microsoft Office Suite and other software products; Ability and understanding of how to use the Internet to perform searches and obtain information
• Working knowledge of retail store operations, policies, and procedures

PHYSICAL REQUIREMENTS: Light

Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk, see, and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

• Up to 25% of working time
• Must have access to personal vehicle

Travel is defined as travel to all areas within Goodwill’s territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights, may be required but is typically planned. In some cases, travel may be unplanned.

WORK ENVIRONMENT: Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quiet.

EOE. Including Disability/Vets

Goodwill Industries of the Chesapeake offer a wide range of benefits to employees! Click here for more info: https://goodwillches.org/about-us/goodwill-careers/