Retail Training Specialist

Retail Training Specialist

Full-Time

Pay Range: $62,940.77 - $78,675.96, based on qualifications and experience.

JOB SUMMARY:

The Retail Training Specialist is responsible for designing, delivering, and evaluating training programs that enhance the performance and development of retail associates and managers. This role ensures consistent onboarding, ongoing skill development, and alignment with company standards through engaging training sessions on customer service, sales techniques, product knowledge, and operational policies.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop onboarding and ongoing training programs for retail associates and managers, following up on completion within the first 30 days of hire.
• Facilitate training sessions on One-Touch, customer service, sales techniques, product knowledge, and company policies.
• Assess training effectiveness using post-training evaluations, knowledge checks, and performance metrics.
• Track and report on key performance indicators (KPIs) such as production goals, average transaction value, and customer feedback before and after training interventions.
• Collaborate with Store Managers and Regional Directors to identify training needs based on performance data, audits, and employee feedback.
• Maintain accurate training records and generate quarterly reports on training completion rates, employee progress, and impact on store performance.
• Support the rollout of new initiatives, products, and systems by creating and delivering targeted training modules with measurable adoption goals.
• Coach and mentor store-level trainers or team leads, ensuring consistency in training delivery and alignment with brand standards.
• Continuously improve training content based on feedback, industry trends, and business goals, updating materials quarterly to reflect current needs.
• Maintain up-to-date knowledge of practices relating to job duties.
• Complete other duties as assigned to support the mission.

EDUCATION AND/OR EXPERIENCE:

• 2 years of experience in retail training; 5 years of experience in retail leadership role
• High School diploma/GED required, bachelor’s or associate degree in business, education, or a related field highly desired
• Bilingual or multilingual skills are a plus

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a current valid and unrestricted driver’s license and be fully insured according to Maryland law

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate on the telephone, write, read, speak and hear
• Ability to type and use computer and software
• Ability to work with little direct supervision
• Excellent written and verbal communication to effectively train, advise, and support a diverse range of employees.
• Proficiency in Microsoft Office Suite, HRIS, and learning management systems (LMS)
• Strong presentation, facilitation, and interpersonal skills
• Strong organizational and time management skills
• Knowledge of adult learning principles and instructional design methodologies

PHYSICAL REQUIREMENTS: Medium

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk, hear, and see. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

Up to 75% of working time

Must have access to personal vehicle

Travel is defined as travel to all areas within Goodwill’s territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights, may be required but is typically planned. In some cases, travel may be unplanned.

WORK ENVIRONMENT: Moderate

Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate.

Goodwill Industries of the Chesapeake offer a wide range of benefits to employees! Click here for more info: https://goodwillches.org/about-us/goodwill-careers/