Program Coordinator

Goodwill Industries of Hawaii, Inc.

 Job Title: Program Coordinator

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Program Coordinator oversees daily operations of Career Services programs to ensure services are delivered effectively, meet contract requirements, and achieve performance goals. The Program Coordinator provides leadership by supervising staff, maintaining accurate documentation, tracking deliverables, and monitoring the program budget. Additionally, the Program Coordinator builds and maintains community partnerships to support long-term program success and positive outcomes for participants, while handling other assigned responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Program Oversight & Compliance

• Ensure contracts, billing, documentation, and regulations are fully met 


• Track performance and improve outcomes 


• Maintain accurate records and submit timely reports 

• Staff Supervision & Development

• Supervise, assign duties, and evaluate staff 


• Train new hires and support ongoing development 


• Address staff challenges and operational issues 

• Participant Services & Case Management

• Provide counseling (individual, group, crisis support) 


• Deliver case management to support employment goals 


• Review case records to ensure quality and progress 

• Curriculum & Program Development

• Develop and update training curriculum 


• Coordinate activities to meet enrollment and milestones 


• Support continuous program improvement 

• Community Engagement & Partnerships

• Represent the organization in the community 


• Build partnerships with employers and service providers 


• Collaborate to expand opportunities for participants 

• Administrative & Reporting Duties

• Prepare reports and conduct documentation audits 


• Monitor program budget and operational needs 


• Keep leadership informed and support agency initiatives

EDUCATION, KNOWLEDGE and/or EXPERIENCE

• Bachelor’s degree preferred, or equivalent combination of education and experience 


• 2–4 years of management experience, ideally in a community service organization 


• Supervisory experience preferred 


• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook 


• Experience working in human services, especially with immigrant communities, preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Occasional travel required


• Must have a valid driver’s license


• Must have access to an insured vehicle

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• Regular use of hands for handling objects; frequent communication (talking/hearing) 


• Frequent standing, walking, and sitting 


• Occasional reaching with hands and arms 


• Ability to lift/move up to 25 pounds occasionally 


• Requires clear vision abilities (close, distance, color, peripheral, depth, and focus adjustment)

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasional exposure to outdoor weather conditions


• Moderate noise level in the work environment

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.