What are the responsibilities and job description for the Donation Center Attendant (44146) position at Goodwill Gulf Coast?
GOODWILL GULF COAST
Job Description
TITLE: Donation Center Attendant (ADC) DATE WRITTEN: 12/2024
DEPARTMENT: Donated Goods SUPERVISED BY: Manager ADC Operations/Director of Donated Goods Growth and Logistics
SUPERVISES: n/a STATUS: Non-exempt, Part-time or Full-time
Mission Contribution: Providing funding for our mission services operation.
Function: Providing customer service to donors, handling and sorting donations.
Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).
- Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
- Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
- Keep an accurate count of donations.
- Sorting donations into designated equipment.
- Ensures a clean and empty work center at the end of each shift.
- Ensures the image of the exterior and interior of the donation area are maintained to Goodwill standards.
- Offers a “Donor Thank You” tax receipt, and completes daily donor count. .
- Coordinates with truck drivers and helps the actual loading of the trucks, when they arrive.
- Completes daily reports, including in and out log and zip code reports.
- Monitors and reports to immediate supervisor, any needed supplies, including first aid supplies, containers, bins, and paperwork.
- Sorts and pairs sellable shoes and sorts belts and purses
- Empties donation box at the beginning and end of every shift. Records accurate count of donations in box as well as count of donations left outside center and donation box 3 bags/boxes = 1 donation.
- Opens and closes donation center reporting to the dispatcher arrival time and any time other than scheduled lunch or breaks that the donation center will be closed.
- May be required to work one day a week at a Goodwill store location.
- Maintains adherence to all company policies and procedures.
- Other duties as assigned.
Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).
- Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the general public.
- Must be able to take initiative and work well with little supervision.
- Must be able to work a flexible schedule including nights and weekends.
- Must possess excellent organizational and communication skills.
- Ability to function in a hectic work environment with occasional periods of high stress.
Experience and Education Requirements:
-
- High School diploma or GED preferred, but not required.
- Prior work experience in the service industry preferred.
- Must be at least 18 years old.
Physical Requirements:
- Ability to engage in frequent bending, stretching and stooping.
- Ability to engage in prolonged standing, walking and twisting.
- Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
- Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
- Ability to use fingers, hands and wrists, repetitively.
Working Conditions:
Considerable physical exertion. Exposure to soiled and damaged donated goods materials. Exposure to a variety of weather conditions (extreme heat, cold, rain, etc.).
Critical Performance Factors:
- Customer Service
- Safety/Accident Prevention
- Image
- Speed and quality of sorting and processing goods
Salary : $15