Transitions Program Manager

JOB SUMMARY: The Transitions Program Manager is responsible for overseeing all operations of Goodwill Central Oklahoma’s Transitions Program, a two-year employment and life-skills training program designed for young adults ages 18–24 with intellectual disabilities. This role ensures high-quality delivery of life-skills instruction, employment readiness training, and paid work-based learning experiences. The Transitions Program Manager will serve as trainer, job coach, and case manager as needed while also supervising program staff, engaging families and community partners, and ensuring participants achieve strong program outcomes.

Essential Job Functions

• Oversee daily operations of the Transitions Program.
• Ensure alignment and compliance with Goodwill mission, HIPAA, and CARF standards.
• Develop schedules, work rotations, and individualized training plans.
• Screen applicants for appropriate placement into the program
• Monitor participant outcomes and progress.
• Maintain supplies and technology.
• Manage program data and reporting.
• Supervise Job Coaches and other staff.
• Provide coaching/training and performance feedback.
• Participate in instruction and provide job coaching and workplace task demonstrations as needed.
• Deliver group and 1:1 instruction.
• Oversee and update curriculum.
• Conduct assessments, case management, and goalsetting.
• Build partnerships with schools, disability organizations, and employers.
• Attend outreach events and represent the program.
• Advocate for participants in employer settings.
• Maintain timely, accurate documentation within the CRM and team spreadsheets.
• Implement program improvements.
  
  

Qualifications

• Bachelor’s degree in Rehabilitation Counseling, Special Education, Psychology, Social Work, or related field required. Master’s degree preferred.
• 3–5 years' experience working with individuals with intellectual or developmental disabilities.
• Supervisory experience, with the ability to lead and motivate a team.
• Experience working with a transitions program preferred
• Experience in job development or coaching is strongly preferred.
• Valid driver's license, insurance, and clean driving record.
• Demonstrated proficiency in Microsoft Office Suite and data management systems/CRMs, with strong data analysis capabilities.
  
  

CORE COMPETENCIES: To perform the job successfully, an individual should demonstrate the following:

• Business Acumen
• Time Management
• Managerial Courage
• Customer Focus
• Decision Quality
• Commitment to Mission and Values
• Leadership and Team Development
  
  

Knowledge, Skills, And Abilities

• Positive and professional demeanor.
• Excellent communication skills and the ability to work efficiently and build cohesive teams.
• Ability to work with diverse populations.
• Demonstrated knowledge of community disability resources and workforce systems across Central Oklahoma.
• Strong organization and data reporting skills.
• Ability to successfully complete and maintain CPR & First Aid training and other program and industry related certifications that may be deemed pertinent.
  
  

Physical Requirements

• Ability to stand, sit, bend, kneel, and stoop.
• Ability to demonstrate retail and janitorial tasks including sorting, barbing, hanging, tagging, stocking, and lifting items.
• Must be able to lift 25 pounds or more with or without assistance.
• Frequent walking in training environments.
• Ability to operate a computer.
  
  

Working Conditions

• Work performed in classrooms, retail training sites, and employer locations.
• Climate-controlled environment with occasional retail/warehouse exposure.
• Low to moderate noise levels.
• Works 40 hours per week Monday–Friday.
• Must be willing to work a flexible schedule when necessary for outreach events.
• Occasional local travel within the state.
  
  

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.