Outlet Assistant Store Manager

JOB SUMMARY: To manage the operations of donated merchandise in accordance with established business practices for the success of the Outlet retail store by ensuring customer service, sales performance, and leading others by modeling the expected behavior to the staff.

Direct Reports: Shift Leaders

Indirect Reports: Cashiers

Starting Pay: $22.19

Benefits

• Medical
• Dental
• Vision
• Life
• 401k
• *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.
  
  

Essential Job Functions

• Punctual and dependable attendance.
• Manage retail operations, ensure quality goods, and proper pricing of goods.
• Hire, train, coach, evaluate, motivate and supervise all outlet personnel to maintain and exceed the Agency’s operational standards.
• Accountable for daily sales, scheduling of staff and operating within budgetary guidelines.
• Monitor and maintain overall store appearance and housekeeping standards of cleanliness, layout, and organization of sales floor and store grounds.
• Work collaboratively with all departments to further the mission.
• Comply with Agency policies and DGR standard operating procedures (SOPs) and attend scheduled meetings and training.
• Greet, assist and provide excellent customer service to donors/customers.
• Assist and resolve any complaint and report to management, as needed.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Must be able to work in a fast-paced environment.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report on any unsafe work conditions, accidents or injuries immediately.
  
  

Additional Responsibilities

• Perform other duties and projects as required by management.
  
  

Qualifications

• High School diploma or GED, preferred.
• 2 years of experience in a supervisory role, prior retail experience or customer service/ relations experience.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.
• Bilingual a plus.
  
  

Core Competencies

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission and Lives the Values.
• Results Driven – meets organizational expectations.
• Customer Focus – meets expectations of internal and external customers.
• Communication -good verbal and written communication.
• Builds/Leads Teams-Hire, Coach, Train, and Motivate
• Self-Knowledge-aware of strengths/weaknesses, opportunities, seeks feedback.
  
  

Knowledge, Skills, And Abilities

• High level of attention to detail.
• Strong time management skills and adherence to timelines and schedules.
• Good interpersonal skills: able to work well with a wide range of people.
• Excellent employee relation skills.
• Good follow-through on projects and deliverables.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative.
• Proficiency in Microsoft Office products such as Word, Excel and Outlook.
• Ability to complete and maintain:
• CPR and First Aid certifications
  
  

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
• The ability to push, pull and lift 50 pounds, or more with assistance.
• Employee is required to operate a computer.
  
  

Work Environment

• Works in climate-controlled retail or production environment most of the time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. The work schedule includes days, evenings, holidays, and weekends are required.
• Moderate noise level.
• Works 40 hours per week or more when required.
• Occasional travel required.
  
  

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.