JOB SUMMARY: Perform related duties supporting the operation of retail store locations. Serve donors and customers in various ways, ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.

ESSENTIAL DUTIES

Greet donors and customers when they enter the store location and/or attached donation site.

Seek out customers to offer assistance and suggestions to when making product selections.

Become trained in cash handling and using the store cash register system.

Utilize training to complete customer transactions accurately while following all related procedures.

Assist with store opening/closing procedures.

Merchandise inventory on the sales floor, following defined procedures.

Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns as directed by the Store Manager or designee.

Prepare store donations and rotated merchandise for transfer to the central processing plant.

Ensure the store sales floor is clean and organized at all times, providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors.

Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.

SECONDARY DUTIES

May perform Donor services such as taking donations, documenting donation information and communicating with Donors.

Will perform duties related to daily sanitizing of store and donation locations.

May perform minor janitorial duties including dusting as required/assigned.

Store Associates may need to perform related duties not listed on this job description.

JOB SPECIFICATIONS

EDUCATION REQUIRED: A high school diploma or equivalent is preferred.

LICENSE/CERTIFICATION: N/A

EXPERIENCE REQUIRED: None; previous sales experience preferred.

KNOWLEDGE REQUIRED: Basic math ability.

Familiarity with Goodwill Central Coast’s mission, general Company, and retail policies (this may be learned on the job).

Familiarity with electronic cash registers (this may be learned on the job)

EQUIPMENT USED:

Material handling equipment includes carts, (hand trucks) dollies, and racks.

Typical retail store equipment.

Cash register, computer-based system and other related automated tools.

Cash counting equipment.

SKILLS/APTITUDES/TEMPERAMENTS:

Ability to communicate in basic oral and written English.

Ability to communicate in basic Spanish desirable.

Ability to maintain self-control, deal effectively with public and work in cooperation with co- workers.

Ability to tactfully explain decisions and present information clearly as it pertains to store policies.

Ability to learn cash register operation, related store operations paperwork, and assisting in performing opening/closing procedures.

Ability to understand and accept directions and follow procedures.

Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.

Ability to move hands and fingers quickly to operate cash register.

Ability to perform both repetitive and varied duties without loss of composure or efficiency.

Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast

policy.

Ability to adhere to safe work practices as documented in Company safety policies.

Ability to report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT:

The job involves some emotional effort. There are recurring deadlines requiring little or no overtime. The work environment is routine with periods of high activity/demands.

JOB SETTING

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.

PHYSICAL DEMANDS

The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

Supplemental Physical Requirements

JOB MODIFICATION

The physical aspects of the position may be modified, depending on the specific modification and the duration of the modification. Please contact your Supervisor, any member of management or Human Resources 831-423-8611 Ext 8242.