Business Services Specialist

JOB SUMMARY: Coordinate and expand Goodwill’s network of employer partners and support workforce employees as they prepare to enter unsubsidized, regular employment through business development and providing individualized guidance to workforce employees in developing career pathways.

  ESSENTIAL DUTIES

Business & Partnership Development

• Identify, research, and engage with local businesses throughout the county to establish employment partnerships for both subsidized and unsubsidized job placements.
• Build and maintain business relationships with employers and create ongoing job opportunities for workforce employees.
• Expand offsite subsidized placement offerings in a variety of industries to diversify available career paths/training opportunities for workforce employees.
• Highlight and present program offerings to potential employer partners to communicate the value of collaboration with Goodwill.
• Track business partnership activity, hiring outcomes, and employer/workforce employee’s feedback and incorporate for continuous improvement.
• Host/attend job fairs in the community.

Workforce Employee Support

• Providing individualized career planning, resume development and interview preparation techniques, including coaching in workplace expectations and other related career readiness skills.
• Assist workforce employees with individualized job search related activities.
• Be a liaison between employee and employer.
• Connect workforce employees with employer partners and advocate for their placement.
• Work closely with Mission Services staff to understand workforce employees’ needs and employer expectations.
• Contribute and provide workshops, attend hiring events and participate in networking activities.
• Utilize feedback from workforce employees and employers to help shape program offerings and training focus.

    SECONDARY DUTIES

Perform related duties as assigned

JOB SPECIFICATIONS

EDUCATION REQUIRED:                         Bachelor’s degree in business development, workforce development or any other closely related discipline preferred.  Associates degree required.

LICENSE/CERTIFICATION:                       Valid California Class C driver’s license required.

EXPERIENCE REQUIRED:                        Minimum two years of workforce development experience.

                                                                     Bilingual in English/Spanish desired.

KNOWLEDGE REQUIRED:                    Familiarity with Goodwill’s mission, general policies and procedures (this may be learned on-the-job).

                                                                        Thorough knowledge of and demonstrated proficiency in computer technology including advanced recordkeeping software, internet job search techniques, and software programs, including MS Office applications. 

                                                                        Demonstrated understanding of the range of potential barriers to employment.

                                                           Familiarity with Goodwill’s mission, general policies and procedures (this may be learned on-the-job).

EQUIPMENT USED:                                   Typical office equipment; vehicles.

SKILLS/APTITUDES/TEMPERAMENTS:

Ability to identify the educational needs of others, developing formal educational or training programs, and teaching or instructing others.

Ability to troubleshoot and resolve basic computer issues.   

Keeping up-to-date technically and applying new knowledge.

Ability to adapt and frequently rearrange schedule in a way that minimize costs and maximize time with clients. 

Ability to communicate in English, both orally and in writing.  Ability to communicate in basic Spanish desirable.

Ability to understand and comply with the protocols and state and federal program requirements related to workforce development and social services programs.

Ability to understand and follow Goodwill Central Coast’s Standard Operating Procedures.

Ability to understand and follow Goodwill Central Coast’s Code of Ethics. 

Ability to demonstrate sensitivity to the needs of individual clients in terms of physical limitations, economic hardship, learning disabilities, or any other areas of difference or barriers to employment that participants may have.

Ability to demonstrate understanding of the entire operations of Mission Services and ability to work across functions as needed to ensure both the optimal delivery of services to the public and a supportive work environment.

Ability to demonstrate flexibility in service delivery times, including being available to attend community events or offer services during the evenings and weekends as determined to be in the best interest of serving the needs of the community.

Ability to handle people beyond giving and receiving instructions.

Ability to understand others’ feelings and personal viewpoints.

Ability to organize and utilize time effectively to coordinate participant schedules, staffing, and report writing duties.

Ability to reason, make generalizations, evaluations, and decisions based on both sensory/judgmental and measurable/verifiable criteria.

Ability to understand and follow program-specific policies and procedures.

Ability to adhere to safe work practices as documented in Company policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT:

The job requires some emotional effort involving occasional short deadlines requiring little or no overtime. Work environment varies with periods of isolated high activity/demand.

                                                                 JOB SETTING

The job is performed in an enclosed, climatically-controlled office building. This may vary when visiting other employer/industry sites.  Work is completed independently, one-on-one with the client and in a group setting with clients, client/employer meetings and in cooperation with other staff and referring agents.

  PHYSICAL DEMANDS

The job is primary sedentary with walking and standing as is necessary to carry out the job duties. Normal lifting and/or carrying is limited to approximately 25 lbs. On occasion, heavier item may be lifted/carried.  Heavier items (26 lbs. or more) are moved by using proper material handling equipment, assistance from another person or by work order request.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.                                                                              

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

My signature acknowledges that I have read and understand the job description.

Business Services Specialist

Supplemental Physical Requirements

JOB MODIFICATION

Depending on the specific modification and its duration, the physical aspects of the position may be modified. Please contact Human Resources 831-423-8611 or HR _Group@ccgoodwill.org

Salary : $22 - $27