Store Manager in Training

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

Under the leadership of Store Managers and Regional Director, the Store Managers in Training is responsible for developing critical leadership skills including overseeing and directing all aspects of store operations and personnel management. This person is required to travel, as needed, within the assigned territory to train in all key leadership skills in order to be prepared to move into a Store Manager role.

Essential Duties & Responsibilities

• Responsible for developing critical leadership skills including overseeing and directing all aspects of store operations and personnel management, including developing and cultivating a positive organizational culture.
• Responsible for handling escalated customer service matters.
• Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities.

• Develops proficiency in fiscal responsibility and managing operational costs, both labor and supplies, and managing store budgets. 

• Develops understanding of budget management duties, including meeting sales targets and production benchmarks.

• Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met.

• Strengthens skills related to the end-to-end people management including selection, hiring, training, onboarding, progressive discipline, and coaching of all retail store associates.
• Upholds accountability for fostering the growth and professional development of assistant store managers, guiding their progression to higher-level positions within the organization.
• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
• Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
• Generates end-of-day sales reports to facilitate financial reconciliation.
• Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
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  Engages in comprehensive operational loss prevention initiatives to mitigate shrinkage risks.

•  Communicates any identified losses to Store Manager and/or Regional Director and all pertinent retail leadership for timely awareness and strategic action.

Education 

High School diploma, required. Associates degree, preferred

Qualifications

• 3-4 years’ retail experience, with at least 1 to 2 years of supervisory experience, required.
• Demonstrates proficiency in utilizing the Microsoft Office Suite.
• Possesses adept multitasking abilities along with the capacity to provide clear directives and swiftly resolve issues, particularly within demanding environments.
• Strong oral and written communication, effective time management, and customer service skills.
• Demonstrates a keen understanding of business operations and the capacity to make decisions in real-time.
• Must possess strong interpersonal, coaching and development, and leadership skills.
• Must be adaptable to changing circumstances and be adept at managing concurrent tasks.
• Must be cross-trained in all aspects of retail associate responsibilities.
• Possession and maintenance of a valid driver’s license is required.
• Must be able to travel 50-75%

EOE. E-Verify Employer.