NCWorks Program Manager I

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The NCWorks Program Manager role is responsible for overseeing the implementation and administration of Workforce Innovation and Opportunity Act (WIOA) Title I programs, including Adult, Dislocated Worker, and Youth services. This position ensures compliance with federal, state, and local regulations, manages program staff, and drives performance outcomes to meet workforce development goals. The manager works closely with NCWorks Career Centers, Workforce Development Boards, and community partners to deliver high-quality services to job seekers, employers, and agencies. Reporting to the Goodwill Workforce Development District Director, the role requires collaboration across multiple stakeholders to maintain program integrity and effectiveness.

The NCWorks Program Manager is key in assisting with program oversight and compliance, conducting reviews and audits for quality assurance, and ensuring accurate documentation. They support budget preparation and monitoring, ensure efficient resource use, and analyze program metrics to improve outcomes. They are responsible for supervising the outreach and compliance team, providing training and evaluations, and fostering a collaborative team environment. The role also emphasizes community and employer engagement through partnerships, outreach, and representation at workforce development events, along with other duties as assigned and travel throughout the High Country Region.

Essential Job Duties

• Manages different programs within the districts.
• Responsible for employee management within the assigned district including hiring, coaching and development, onboarding, training, scheduling, and disciplinary processes.
• Manages operations and staff at career centers.
• Responsible for program management and team members providing services to participants.
• Provide oversight for resources allocated to programs and the efficient and effective utilization of those resources.
• Manages departmental budgets.
• Provides career development feedback through performance reviews and team staffing.
• Generates reports, audits files, and performs file maintenance.
• Interacts with mission partners.
• Effectively promotes Goodwill’s services.
• Helps develop community-based services and partnerships.  
• Assists with career portfolio services such as resume and cover letter writing and helping with LinkedIn profiles.

Education

Bachelor's degree in Human Services, or similar, required.

Qualifications

• At least 1 year of program management, operations management, and/or grant experience required.
• Experience developing and maintaining external partner relationships.
• At least 1 year of supervisory experience required.
• Communication skills – written and verbal.
• Organizational skills with the ability to multitask & make decisions under pressure, understanding deadlines.
• Partnership & Business Development skills
• Coaching, Development and Leadership Skills
• Conflict management skills
• Critical Thinking and Time Management skills
• Customer Service focus
• Microsoft Office Suite
• Understanding of Goodwill’s brand and overall brand awareness, and ability to assist with Mission strategy development.

EOE. E-Verify Employer.