Manager, Finance Operations

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 28 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The Finance Operations Manager is responsible for managing and overseeing the daily operations of the Accounts Payable and Payroll teams, as well as serving as a finance advisor to internal business partners. The Finance Operations Manager helps drive innovation and process improvement for all financial reporting, analytics and processes.

Essential Job Duties

• Builds and develops a high-functioning team of Accounts Payable and Payroll staff to create consistent, efficient processes and support to the organization, including performance management, mentoring, and development of departmental leaders.
  • Manages accounting team’s project priorities, deadlines, including accounting reconciliations, monthly close and financial reporting.
  • Develops metrics for data analysis to monitor team processes and performance.
• Supports business strategies by understanding the organizational goals and serves as a trusted advisor to build a high level of communication and engagement with business partners.
• Collaborates with internal partners to identify opportunities to improve efficiency or effectiveness to drive operational results and execution of best practices.
• Assists with developing departmental budgets.
• Assists the Vice President of Finance with creating and leading strategic departmental initiatives.
• Participates in the development of annual operating plan.
• Investigates and resolves escalated issues and reports solutions to stakeholders and leaders.
• Provides analytical insight during monthly and annual financial close processes.
• Generates accurate financial reports, and recommends actions based on analysis of results.
• Performs ad hoc analysis and participates in special projects, as necessary.
• Assists with preparation of data analytics and presentations for use in leadership discussions.
• Serves as liaison with internal departments and represent the team in organizational and project meetings.
• Responsible for any additional tasks and responsibilities, as assigned.

Education

Bachelor’s degree or equivalent in accounting required. CPA highly preferred.

Requirements

• At least 5 years’ experience in Finance Operations, with at least 1-2 years’ experience in a supervisory role.
• Strong analytical, organizational, time-management, and problem-solving skills while working without supervision.
• Excellent verbal and written communication skills with the ability to communicate detailed information in a clear, easy-to-understand manner.
• Capacity to process information quickly and discern relevant data to reach appropriate decisions.
• Values and demonstrates process improvement with an innovative mindset and challenges direct reports to do the same.
• Strong customer service mindset and the ability to use collaborative approaches in achieving diverse goals.
• Proven skill in strategic thinking, accelerating change, and relationship management.
• Advanced or expert skills in Microsoft Excel.
• Experience with Power BI or similar, preferred.
• Experience with Great Plains, preferred.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO) 
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability 
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.