What are the responsibilities and job description for the Auto Claims Supervisor position at Goodville Mutual Casualty Company?
Summary:
This position is responsible for supervising and training the Claims Department auto claim representatives who handle personal and commercial auto lines and handling settlement of casualty claims for all lines with settlement authority up to $40,000.
Functions:
- Handle complex casualty claims according to company guidelines and in compliance with the Unfair Claims Practices Act.
- Supervise auto physical damage only claim representatives.
- Verify policy coverage on assigned casualty claims.
- Evaluate casualty claims for proper settlement.
- Negotiate with claimant carriers, insureds and attorneys when necessary.
- Assign new auto losses with assistance from Casualty Claim Manager & Casualty Claim Supervisor.
- Communicate with Casualty Claim Manager when assistance is necessary.
- Notify Casualty Claim Manager of all claims that exceed settlement authority of $40,000.
- Establish and maintain proper documentation on assigned claims.
- Report claims complaints to Casualty Claims Manager.
- Attend claims seminars and insurance related meetings; participate in claims associations.
- Assist Casualty Claim Supervisor & Casualty Claim Manager with developing workflow solutions for auto claims.
- Refer potential fraud claims to SIU Manager.
- Assist Casualty Claims Manager in training and educating Auto Claims Representatives.
- Teach basic insurance coverages and terminology to entry level Auto Claims Representatives.
- Perform other duties as assigned.
Salary : $40,000