What are the responsibilities and job description for the Hospital Operations Manager position at GoodVets?
Job Details
Who We Are:
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams?and unparalleled service for today's pet parents. ?
The Opportunity:
As our Hospital Operations Manager, you?ll be the operational heartbeat of the hospital. You?ll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you?re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.
What You'll Do:
- Lead all daily hospital operations
- Ensure compliance with all operating standards and requirements
- Create and maintain accurate work schedules
- Hire, train, and onboard new team members?setting the bar for performance and culture
- Prepare monthly reports on hospital performance, staffing needs, margins, and trends
- Conduct performance reviews and provide coaching for growth
- Monitor inventory, manage ordering, and maintain cost control
- Support doctors, staff, and clients with clarity, speed, and professionalism
Our Hospital Managers Bring:
- Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
- Client Relations: Maintains a top-tier client experience and proactively resolves issues
- Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
- Culture & Growth: Builds a positive, results-driven environment and rewards excellence
- Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence
Required Qualifications:
- Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
- Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
- Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
- Advanced skills in Practice Management Systems and MS Excel.
- Basic accounting skills
- Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
- Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
- Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
- Demonstrated passion to make a difference in pets and people?s lives
What We Offer Our Hospital Managers:
- Competitive Compensation: A strong base salary with a generous annual performance-based bonus?because we believe in rewarding the leaders who drive our success.
- Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well?plus flexible spending options and disability coverage.
- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.
- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.
- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
- A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other?s wins?big and small.
Ready to take the next step in your career?
Join a company that invests in you and your future. At GoodVets, you?re not just managing a hospital?you?re shaping the standard for veterinary care.
Apply today and let's build something exceptional?together.