What are the responsibilities and job description for the Inside Sales support position at Goodtimes Manufacturing?
Inside Sales support
Job description
Primary Responsibilities
Provide the best customer support to clients to ensure a successful business partnership with them. Assist management with existing and potential new clients by handling office tasks, providing polite and professional assistance via phone, mail, and email.
DUTIES AND RESPONSIBILITIES
- Accurately capture customer order details (product specs, quantity, shipping info, special instructions), confirm product availability and delivery timelines, provide order confirmations, and assist customers with any questions regarding the ordering process, payment options, and delivery.
- Collect data and graphics to send to the art department, ensuring accuracy of art proofs.
- Support office staff and management with general operational tasks
- Answer phones in a professional manner to ensure they are receiving excellent service
- Suggest changes to office task workflow to improve efficiency
- Manage communication with the production team to ensure orders are fulfilled by the correct deadlines
- Constant communication with shipping and receiving manager and production team
- Ensure office is always kept clean and organized
QUALIFICATIONS
- Associates degree in related field is preferred
- Clerical experience
- Outstanding communicator, both orally and written
- Customer service and sales experience is a plus
- Self-starter who works well independently
- Detail oriented and exceptional organizational skills
- Professional demeanor
- Desire to be proactive and create a positive experience to others
- Must be reliable, responsible, flexible and take directions well
- Must be able to handle multiple interruptions and follow through
KEY COMPETENCIES
- Critical thinking and problem-solving skills
- Planning and organizing
- Time management
- Attention to detail
- Decision making
- Communication
- Troubleshooting
- Team work
- Adaptability
- Results driven
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $16 - $20