Guest Relations Specialist

Title: Guest Relations Coordinator

Department: Guest Relations

Company: The Goodstone Inn & Restaurant

Reports To: Assistant General Manager

About The Role:

At Goodstone, the Guest Relations Coordinator serves as a host and experience owner responsible for delivering thoughtful, personalized service from arrival through departure. You will play a key role in shaping each guest’s stay, ensuring every interaction reflects the warmth, attention to detail, and elevated standards of a boutique luxury property. This role is ideal for someone who thrives in a high-touch, guest-facing environment and takes pride in creating memorable, seamless experiences.

What You Will Do:

• Serve as the primary on-property host, welcoming guests and setting the tone for their stay
• Anticipate guest needs and deliver personalized service throughout the guest journey
• Coordinate arrivals, departures, and daily guest touchpoints with precision and care
• Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience
• Curate and coordinate guest experiences, including dining, activities, and special occasions
• Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons
• Handle guest inquiries, requests, and concerns with professionalism and urgency
• Maintain detailed and accurate guest information to support personalized service
• Uphold brand standards and contribute ideas to continuously elevate the guest experience

What We Are Looking For:

• 1 years of hospitality or high-touch customer service experience
• Strong interpersonal skills with a natural ability to build rapport and trust
• Close attention to detail and a proactive, solutions-oriented mindset
• Ability to anticipate needs rather than react to requests
• Comfortable working in a dynamic, fast-paced environment
• Strong organizational and multitasking skills
• Professional communication skills (verbal and written)
• Confidence using computer systems and learning new platforms
• A genuine passion for hospitality and creating exceptional guest experiences

What Sets You Apart:

• Experience in boutique, luxury, or experience-driven hospitality environments
• Concierge, reservations, or guest engagement experience
• A natural host mindset—you enjoy engaging with guests and creating meaningful moments
• Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way

Schedule and Expectations:

• Full-time role (5 days per week)
• Weekend and holiday availability required
• This is a highly guest-facing role requiring flexibility, energy, and a consistently positive presence

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

• This role requires the ability to work both indoors and outdoors in varying weather conditions
• Frequent standing, walking, and navigating stairs throughout the property
• Regular use of hands for handling materials, systems, and guest interactions
• Ability to occasionally lift and carry items up to 25 pounds
• Maintain a polished, professional presence in a guest-facing environment at all times

Additional Information:

• This position does not have direct supervisory responsibilities
• Responsibilities may evolve based on business needs and guest expectations

Why Goodstone?

Goodstone Inn & Restaurant is built on a commitment to excellence, creativity, and teamwork. Our team is passionate about delivering exceptional experiences and takes pride in creating a welcoming, refined environment for every guest.

We value individuals who bring initiative, thoughtfulness, and a desire to continuously elevate the guest experience.

Equal Opportunity Employer

Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is a drug-free workplace. Pre-employment and ongoing drug and alcohol screenings may be required.