What are the responsibilities and job description for the Clinical Lead & Operations Support position at Goodside Health/Urgent Care for Kids?
About Urgent Care for Kids
At Urgent Care for Kids, we believe every child deserves access to high-quality, compassionate healthcare. Our team works hard to provide excellent care in a fast-paced, supportive environment where collaboration and growth are encouraged.
Job Summary
The Clinical Lead & Operations Support plays a dual role in supporting both patient care and clinic operations at our Hulen clinic. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management.
What You’ll Do
Leadership & Operations
Oversee daily clinic operations and ensure proper staffing
Create schedules, delegate tasks, and monitor workflow
Lead, coach, and mentor team members while fostering a positive culture
Manage payroll/timecards, inventory, and supply orders
Ensure compliance with HIPAA, OSHA, and all federal/state regulations
Participate in recruiting, training, and onboarding new team members
Track KPIs, patient satisfaction, and operational performance
Address patient concerns and reviews
Clinical & Front Office Duties
Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)
Administer medications as directed and provide patient education
Maintain exam rooms and support lab/radiology procedures
Perform front-desk functions such as patient check-in, insurance verification, billing, and collections
Travel to other clinic locations when coverage is needed
What We’re Looking For
Required
High school diploma or equivalent
Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience
BLS certification (AHA preferred)
1 year pediatric experience
1 year medical office management experience
Strong leadership, training, and customer service skills
Proficient in Microsoft Office Suite and EMR software
Preferred
CMA or LVN (Texas or compact license, in good standing)
Bilingual (Spanish)
1 year urgent care experience
Additional pediatric or management experience
Work Environment & Physical Requirements
Fast-paced urgent care clinic setting with regular patient interaction
Exposure to communicable diseases and clinical substances
Ability to stand/walk for extended periods and lift/move up to 50 lbs
Why Join Urgent Care for Kids?
We’re committed to creating a team that reflects the communities we serve. We embrace diversity, equity, and inclusion—and believe that diverse teams make the strongest teams.
👉 Apply today to join our mission of making healthcare more accessible for children and families across Texas!