What are the responsibilities and job description for the Customer Onboarding Specialist position at Goodshuffle?
About Goodshuffle Pro
At Goodshuffle Pro, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle Pro, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About The Role
Goodshuffle Pro is seeking an Onboarding Specialist to handle a wide range of responsibilities, with the primary focus of ensuring our new customers are set up for success. This person will focus on helping new customers set up their Goodshuffle Pro account, training their teams, and doing whatever it takes to ensure they become empowered, knowledgeable users of our platform. You will work collaboratively with our Sales team to create a seamless handoff experience for new customers. This position is Goodshuffle Pro’s most valuable asset for our customers, relying heavily on personal accountability and a willingness to go the extra mile.
Primary Responsibilities Include
At Goodshuffle Pro, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle Pro, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About The Role
Goodshuffle Pro is seeking an Onboarding Specialist to handle a wide range of responsibilities, with the primary focus of ensuring our new customers are set up for success. This person will focus on helping new customers set up their Goodshuffle Pro account, training their teams, and doing whatever it takes to ensure they become empowered, knowledgeable users of our platform. You will work collaboratively with our Sales team to create a seamless handoff experience for new customers. This position is Goodshuffle Pro’s most valuable asset for our customers, relying heavily on personal accountability and a willingness to go the extra mile.
Primary Responsibilities Include
- Manage the entire onboarding process for new customers, beginning to end - from sales handover to customer training and set up, ensuring new customers are onboarded quickly and efficiently.
- Support our new customers through our online chat system; respond to and solve customer questions in a warm, positive, value driven and solution-oriented manner.
- Deliver confident training sessions that are individually tailored to each customers’ needs and goals.
- Create scalable educational content including help articles, email campaigns, webinars and templates customized for different segments of our user base.
- Continuously educate customers on the value of our software and promote customer adoption of new features.
- Work closely with the Sales team to develop and execute plans to nurture relationships with clients to help grow and retain accounts.
- Minimum 2 years experience in client success, customer service, implementation/delivery, and/or account management (or equivalent)
- Customer obsessed with a strong desire to see clients succeed
- Ability to learn new technology quickly and thoroughly
- Outstanding verbal and written communication skills (superior grammar and spelling required)
- Patience and skill in communicating technical concepts to non-technical people
- Demonstrated solution-oriented mindset
- Exceptional emotional intelligence and people skills with a wide variety of personalities
- A knack for persuasion and reframing situations with positivity
- Openness to giving and receiving constructive feedback
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution
- Bachelor’s degree or equivalent
- Events, sales, enablement, or teaching experience (in any capacity)
- Experience working with or owning a small or medium sized business (SMBs)
- Experience with any of the following tools: HubSpot, Intercom, Asana, Google Suite, Fullstory, Mixpanel, ProductBoard
- Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D)
- Unlimited PTO
- 401k (with matching)
- Commuter Benefits ($100/mo)
- Hybrid Environment, 3 days per week in our Dupont Circle office (dependent on tenure and target hitting)
- Passionate, caring, and enthusiastic coworkers (We’ve been called one of DC’s best places to work!)