What are the responsibilities and job description for the Concierge Advocate position at Goodroot, LLC?
Company Overview:
Emry, an affiliate of Goodroot, transforms the healthcare experience through smart, proactive cost navigation. We help individuals and employers get the most value out of their healthcare by removing confusion, reducing costs, and improving outcomes.
Emry offers two specialized programs:
- Emry Concierge provides white-glove healthcare navigation for high-net-worth individuals and their families. With highly personalized service, Emry Concierge guides clients through every step of the healthcare journey—ensuring fast access to quality care, minimizing stress, and optimizing outcomes.
- Emry Bill Assist delivers expert financial advocacy for employees, helping them identify eligibility for hospital financial assistance, verify the accuracy of high-cost medical bills, and negotiate lower charges—so they can focus on their recovery, not their expenses.
Role and Responsibilities:
The Concierge Advocate blends deep expertise in private insurance, Medicare, and ACA markets with Emry’s signature high touch advocacy model. Broker Advocates advise clients on optimal insurance coverage and act as the central point of contact for all insurance related decision support. Concierge Broker Advocates help clients secure life changing financial and health outcomes by combining brokerage precision with advocacy compassion. They reduce administrative stress, deliver personalized insurance advisory services, and ensure clients have coverage that truly meets their needs, allowing them to focus on what matters most.
Insurance Brokerage & Consultation
- Serve as a licensed broker specializing in private insurance, Medicare, and small business health plans.
- Serve as a subject-matter expert on health plans, benefits structures, network considerations, and plan strategy from a broker perspective.
- Support advocacy clients in selecting and recommending high-value benefits.
- Evaluate and recommend individual and family health insurance coverage based on client needs, risk factors, and financial considerations.
- Stay current on multistate private insurance markets, industry trends, and regulatory requirements.
- Provide strategic consultation to ensure clients secure the most advantageous coverage available.
Collaborative Case Management
- Partner closely with Concierge Advocates to deliver seamless support.
- Participate in kickoff meetings and insurance consultation review meetings.
- Use Emry’s proprietary case management tools to maintain complete, organized documentation.