Hotel Operations Manager

The historic Tomales Hotel, a recently refreshed "rural-goes-modern" gem nestled in the charming coastal town of Tomales, is seeking a dedicated and creative Part-Time Hotel Operations Manager to ensure a seamless and delightful guest experience. This is a hands-on role perfect for a highly organized self-starter who enjoys both front-of-house hospitality and back-of-house logistics.

About the Role

You will be the vital link between our guests and the owners, managing the hotel's daily operations, guest services, and upkeep. If you are detail-oriented, a natural problem-solver, and enjoy creating a welcoming and beautifully maintained environment, we encourage you to apply.

Core Responsibilities

Guest Experience & Administration (The Welcome Factor)

• Reservations Management: Proactively monitor bookings across various online travel apps and platforms, ensuring accuracy and preparing daily guest lists.
• Arrival Coordination: Prepare personalized welcome letters and room keys for a smooth 4:00 PM check-in process.
• Guest Relations: Be the primary point of contact for all guest needs and promptly and professionally address any escalations or concerns to ensure a positive stay.

Housekeeping & Maintenance Coordination (The Clean & Tidy Factor)

• Room Inspection: Thoroughly check rooms immediately following the 11:00 AM check-out time to ensure rooms are in excellent condition and to log any maintenance needs.
• Cleaning Coordination: Coordinate and communicate daily cleaning schedules with our cleaning staff, including overseeing the washing and rotation of upholstery, linens, and bedsheets.
• Supply Management: Monitor and refill all guest amenities and supplies, with a special focus on maintaining and stocking the coffee counter at the reception desk.

Operations, Logistics & Reporting (The Backbone Factor)

• Continuity of Operations: Coordinate with local support persons, organizations, and vendors (e.g., maintenance, repairs) to ensure the hotel operates smoothly and efficiently at all times.
• Creative & Seasonal Decorating: Utilize basic skills and creativity to decorate the hotel premises with seasonal touches, enhancing the ambiance and guest experience.
• Reporting: Prepare accurate daily and weekly reports for the owners detailing overall operations, occupancy, guest feedback, and notable issues.

Qualifications & Skills

• Proven experience in hospitality, property management, or a similar customer-facing operational role is highly desirable.
• Exceptional organizational skills and a strong attention to detail.
• Excellent written and verbal communication skills.
• Tech-savvy with the ability to manage bookings across multiple online platforms.
• A proactive and independent work ethic—must be able to manage time and tasks effectively without constant supervision.
• A friendly, professional demeanor and a passion for providing excellent guest service.
• Basic decorating or visual merchandising skills are a plus!
• Basic household skills like changing bulbs and replacing batteries a plus!

How to Apply

Please submit your resume and a brief cover letter explaining why you are the perfect fit for the Tomales Hotel and this unique part-time role to [goodnightinnllc@gmail.com].

Pay: $17.00 - $20.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Tomales, CA 94971

Salary : $17 - $20