What are the responsibilities and job description for the SERVICE ADVISOR position at Goodman Truck & Tractor?
1 | SUMMARY OF FUNCTIONS:The Service Adviser is the liaison between customers and the repair technicians. The Service Writer will assist the Service Manager as necessary in the day to day management of the service department. The service writer must conduct themselves in the presence of customers in a manner that promotes a positive image of the company. 2 | MAJOR DUTIES AND RESPONSIBILITIES:Answer incoming phone calls, greet walk-in Service Department customers in a timely and friendly manner and maintain healthy relationships with our customer baseSchedule service appointmentsPrepare, open, maintain and close repair ordersWrite up customer’s vehicle problems accurately and clearly on repair orderAssist in coordinating the work flow of the shopRefer to service history, inspect vehicle, and recommend additional services neededProvide customer a complete and accurate written quote for repairUpdate customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing workCoordinate the day to day schedule of the shopExplain work and all charges to customerObtain customer signature on write-up sheets, repair orders and estimatesEnsure that all information for warranty and policy claims is recorded on the repair order.Adhere to company policy regarding collection of funds and release of vehiclesAll other duties as assigned ADDITIONAL QUALIFICATIONS:ADP/CDK business system experienceAt least 1 year experience in the repair of heavy duty truck and /or major componentsComputer skills.Communication skills.Attention to detail.Dependability. 3 | ORGANIZATIONAL RELATIONSHIPS:Reports directly to our Truck Service Manager. Able to support all other departments as needed to support our customers experience and meeting their expectations. 4 | SALARY & BENEFITS:Competitive payGenerous benefits package including employee health insurance coverage paid 100% by Goodman Truck & Tractor, dental, vision, 401k match, and paid time off.Training and certifications offer opportunities to further develop your expertisePromotion from within is core to who we are - many in our management team have been promoted from within so there’s room for advancement.Our ownership is active within every facet of our company, and they care personally about our employees and the name we represent.