What are the responsibilities and job description for the Night Shift Dispatch Officer position at Goodman Realty Group?
Position Summary
COPS Global is seeking a reliable and detail-oriented Night Shift Dispatch Officer to support daily security operations. This position is responsible for monitoring security systems, dispatching officers as needed, maintaining accurate reports, and serving as the central communication point during daytime hours. No prior dispatch experience is required - training will be provided.
Essential Duties & Responsibilities
- Monitor security cameras, alarms, and access control systems.
- Dispatch security officers to incidents, calls for service, or property checks.
- Maintain accurate and detailed incident logs and daily activity reports.
- Answer incoming calls and provide professional customer service.
- Communicate effectively with on-site security staff.
- Document emergencies, disturbances, maintenance issues, and safety concerns.
- Follow established emergency response procedures.
- Maintain situational awareness of property activity during overnight hours.
- Escalate serious incidents to supervisors as required.
Qualifications
- No experience required - training provided.
- High school diploma or GED preferred.
- Strong communication skills (written and verbal).
- Basic computer skills.
- Ability to remain calm under pressure.
- Strong attention to detail.
- Reliable attendance is required.
Physical Requirements
- Ability to sit for extended periods.
- Ability to view screens for long durations.
- Occasional standing or walking.
Work Environment
- Indoor dispatch office setting.
- May require weekend and holiday availability.