What are the responsibilities and job description for the Insurance Customer Service Representative position at Goodin Insurance Agency?
Overview
We are an independent insurance agency looking for someone to run the front desk of our fast paced Sioux City office. We need a person with a strong understanding of insurance products and a positive personality who is able to take payments, gather accurate and detailed information, quote and service insurance policies and address the needs of our customers. A personal lines insurance license is required and insurance experience is strongly preferred.
Duties
- Provide friendly, professional customer support via face to face, phone and email
- Demonstrate strong understanding of insurance products and communicate coverage options to customers
- Utilize insurance website tools, policy provisions and other resources to assist the customer in making risk management decisions
- Proven ability to communicate effectively in English; bilingual skills are a plus
- Demonstrated proficiency with Microsoft Office applications (Word, Excel) and basic computer skills for data entry and documentation
- Strong time management and organizational skills with the ability to multitask efficiently in a fast-paced environment
- Excellent written communication skills for clear documentation and correspondence
- Experience in outbound calling, customer service problem-solving, and handling inquiries with professionalism and patience
- Familiarity with technical tools such as agency management systems or insurance software is a plus
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- On-the-job training
Experience:
- Insurance: 3 years (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
License/Certification:
- Personal Lines License (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $35,000 - $45,000