Head Bartender

The overall expectation of the Head Bartender is to be an example for the rest of the staff. They should embody everything that is expected of someone in a leadership role. To do and show what it truly means to be a representative of Wiseguy Lounge.

• The Head Bartender is the leader of the bar team when the Bar Manager is not in the building or behind the bar.
• Assist the bartenders and barbacks with education, development, and growth in bar knowledge, crafting techniques, etc.
• Help the Bar Manager create craft cocktails for the seasonal cocktail menu.
• Assist the Bar Manager in administrative duties when needed.
• Assist all management roles when needed.
• Able to understand, troubleshoot, and repair any issue that might arise with a guest of the restaurant or the bar.
• Know how to accurately count the drawers, split tips, prepare end-of-day deposits, and troubleshoot any problems that may arise in the process of any of these actions.
• Enforce the company dress code for bar employees.
• Training should be done by the Bar Manager or Head Bartender to ensure that the training program is followed to the expectations of Goodfellas standards.
• Handling customer service issues - The Head Bartender should remain calm when talking to guests about issues, and work to correct the issues or concerns of the guests
• Providing the best cocktails we can serve our guests. Ensuring that all cocktails are being crafted using the appropriate portioning and crafting techniques to provide the best quality and consistent drinks to our guests. Making sure we are greeting guests upon arrival and being expedient in the manner in which we serve our guests in the bar.
• To be constantly creating, improvising, and, striving to deliver the best possible products to our guests.
• Ensure that the bar is compliant with Alcoholic Regulations, Liquor Licenses, and Health Codes.
• Input any pertinent data into the Manager Log Book on 7Shifts such as sales, events, or incidents.
• Being involved within your community such as, attending local group meeting, being involved with charities, being involved with local events and pub crawls.
• To maintain and keep a working communication with in-store management and shift leads.
• To correctly submit maintenance needs to the Upkeep App promptly.
• To maintain a clean and organized store, including areas not visible to the general public including the kitchen, office, closets, walk ins, and other areas.
• Meeting with vendors on behalf of the Bar Manager when the BM is not available.
• Follow the proper chain of command for any issues or needs.
• Know how to properly clean and maintain beer lines with alkaline and acid wash.
• Know how to change CO2/nitrogen tank, and changing kegs.
• Have knowledge of Square such as running reports, adding an item, and being able to troubleshoot the equipment in case of a malfunction.
• Making peanut butter tequila, limoncello, house made syrups, and any else that is unique to the bar in that is made in house.
• Corrective Action- The Head Bartender should always monitor the employees as well as product to ensure we achieve the highest level expected, and making corrections when they notice something not being completed to Goodfellas standards.
• Complete orders for the bar when the Bar Manager is not available.
• Keeping strong communication with management about such subjects as damages, claims, or guest issues.
• Assist the Bar Manager in completing the monthly inventory for the bar. This is to be completed on the 1st day of every month before opening of the store.

Qualifications:

• Must be at least 21 years of age.
• Minimum of 1 year full service restaurant experience preferred.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
• Business maturity and an ability to effectively supervise peers.
• High school diploma or equivalent required, some college preferred.
• Passion for the business and compassion for people.
• Highly-Energetic, self-motivated, goal oriented and dependable.
• Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• Basic personal computer literacy.
• Must be able to work a flexible schedule including opening, closing, weekends and holidays.
• Reliable transportation required.
• TIPS Certified or SERVSafe in Safe Service of Alcohol within 30 days of employment.