Assistant Store Manager

SUMMARY:

Under direction of the Store Manager and Senior Store Manager, will provide administrative and functional supervision of a Store unit, including inventory control, sales and returns, cash management, and related reporting. In addition, this individual will supervise regular full-time and part-time customer service staff as directed.

DUTIES AND RESPONSIBILITIES:

• Provides excellence in levels of customer service to all customers within the store or on the telephone, to help develop our company reputation for superior service.
• Works with customers to tum each contact into potential additional sales with a focus on helping the customers to be successful with their pool, spa or other areas.
• Serves as a leader by example in caring for customers within the store. Helps to answer the phone and turn these customer contact opportunities into a positive impression of the company.
• Assists in managing all aspects of the point-of-sale computer and record keeping system.
• Contributes to the management of the operation of a store unit, including ordering of supplies and stock, special orders, receiving, and return of defective merchandise.
• Serves as a sales leader to staff, encompassing training and enthusiasm to reach and exceed expected store goals.
• Participates in all sales training for various business units: Retail, Spas, Service, Renos, and In-Ground Pools. Successfully complete classroom training, field training and testing to become certified in each area.
• Assists in assuring a clean and exciting atmosphere in which customers may shop including the exterior of the facility along with every part of the interior of the store.
• Assists with providing supervision of personnel as directed by Manager, which typically includes recommendations for improvements, training, work allocation, and problem resolution.
• Promotes a positive Company image, both within and outside of the Company structure.
• Works with other operating units within Goodall Pools and Spas to promote retail sales.
• Is involved in department marketing activities, to include advertising and sales promotion, public relations, visual merchandising, and/or special marketing events, as directed.
• Assists in overseeing maintenance of stock, displays, signs, and inventory; manages year-end inventory to check for theft and shrinkage.
• Makes recommendations for the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.

MINIMUM JOB REQUIREMENTS:

High school diploma or GED with 3 -5 years of experience directly related to the duties and responsibilities specified.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to communicate effectively, both orally and in writing.
• Ability to foster a cooperative work environment.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Ability to gather data, compile information, and prepare reports.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to receive, stock, and/or deliver goods.
• Knowledge of retail advertising, sales promotion and/or visual merchandising techniques.
• Knowledge of retail floor merchandising and stock control procedures.
• Strong interpersonal and communication skills and the ability to work effectively within a diverse community.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.