What are the responsibilities and job description for the Part-Time Sample Coordinator position at Good Start Packaging?
Part-Time Sample & Client Support Coordinator
- Company: Good Start Packaging
- Location: Bedford, NH (In-Office)
- Schedule: Part-Time | Monday – Friday, 8:00 AM – 2:00 PM (30 hours/week)
- Salary: $22.00 per hour. Optional Medical/Dental/Vision Insurance. No Paid Holidays or PTO.
- Reports To: Client Services Manager
Position Overview
Good Start Packaging is more than a packaging company—we're helping businesses make more sustainable choices without compromising on quality or service. As a certified B Corp, we're passionate about creating positive environmental impact while delivering an exceptional customer experience.
As our Sample & Client Support Coordinator, you'll be at the center of that experience. The samples you prepare and ship are often a prospective customer's very first interaction with Good Start. Your attention to detail, organization, and commitment to excellence will help create outstanding first impressions and support our sales team in winning new business. You'll also collaborate across Client Services, Sales, Marketing, and Product to provide cross-functional support, helping ensure a seamless customer experience and contributing to the success of the broader team.
Key ResponsibilitiesSample Program Operations & Fulfillment
- Order Processing: Process and pick daily client sample orders accurately and efficiently.
- Shipping & Logistics: Pack samples and create outbound shipments using FedEx.com and ShipStation.
- Inventory Management: Organize and maintain the sample department at the office. Monitor and optimize processing so that all sample SKUs are in stock and readily available.
- Vendor Receiving: Print and apply labels to newly arrived sample shipments from our vendors.
- Supplies & Lifting: Supervise the ordering and receiving of empty box stock inventory. (Position may require lifting up to 30 lbs).
Team Collaboration & Cross-Functional Support
- Internal Communication: Proactively communicate new sample items and out-of-stock items to the Account Management and Client Services teams.
- Product Testing: Assist the account management team with product testing and fulfilling special client requests.
- Client Services Support: Assist the Client Services Team deliver exceptional customer service, including helping cover client chats on our website and responding to client inquiries via email.
- Marketing Initiatives: Help with occasional marketing initiatives, such as kitting and sending out marketing or promotional kits.
Qualifications & Skills
- Attributes: Exceptional organizational skills, strong verbal and written communication, attention to detail, problem solving and the ability to thrive in a fast paced environment are all required skills. The ideal candidate will have a proactive, self-motivated approach to daily tasks.
- Technical Aptitude: Experience with or ability to quickly learn BigCommerce, Hubspot,BrightPearl,ShipStation, FedEx.com, and website chat/email support platforms.
- Physical Requirements: Ability to comfortably lift up to 30 lbs and manage physical inventory.
- Availability: Must be able to work the required Monday through Friday, 8:00 AM – 2:00 PM schedule at our Bedford, NH office.
Job Type: Full-time
Pay: From $22.00 per hour
Work Location: In person
Salary : $22