Product Development Technician

Description

At GSM Outdoors, we develop innovative products that enhance outdoor experiences across hunting, shooting, fishing, and other outdoor categories. Our Product Development team plays an important role in bringing new ideas to life by ensuring our products perform as intended, meet quality expectations, and deliver a reliable user experience.

The Product Development Technician provides hands-on technical support for the development of electrical consumer products. This role works closely with engineering, hardware and software developers, project teams, and manufacturing partners to test prototypes, troubleshoot technical issues, document product requirements, and identify opportunities for improvement.

The ideal candidate combines practical electronics knowledge with strong problem-solving skills, attention to detail, and the ability to communicate technical findings clearly. This is an opportunity to contribute directly to product development and help improve the performance, functionality, and quality of GSM Outdoors products.

Position Summary

The Product Development Technician supports day-to-day electrical consumer product development by creating technical specifications, developing test plans, evaluating prototypes, performing functional testing, and documenting product issues. This position communicates findings and recommended improvements to engineering teams, project stakeholders, and factories to support timely issue resolution and successful product development.

Essential Duties & Responsibilities

Product Development & Documentation

• Support assigned product development projects and prepare required technical documentation, including product specifications, product requirements, and inspection checklists.
• Develop and maintain test plans and documentation to support prototype evaluation and product validation.
• Document product performance, testing results, technical issues, and recommended improvements.
• Maintain clear and organized project documentation to support communication and collaboration across teams.

Prototype Testing & Troubleshooting

• Perform functional testing of company products and prototypes to evaluate performance and identify potential issues.
• Test and troubleshoot electrical consumer products using tools such as multimeters, oscilloscopes, and power supplies.
• Measure electrical characteristics, including voltage and current, and develop power profiles using an oscilloscope as needed.
• Measure sound levels for hearing protection products and perform other product-specific testing as required.
• Provide detailed descriptions of symptoms and failures identified during testing to support effective troubleshooting and resolution.
• Assist with identifying root causes of product and process issues and recommend potential solutions.

Cross-Functional Collaboration

• Communicate with hardware and software developers regarding proposed changes and improvements to hardware, applications, and website-related products.
• Coordinate project-related technical issues and communicate findings to project teams and manufacturing partners.
• Work closely with supervisors and engineering staff to discuss testing challenges, troubleshoot technical problems, and recommend improvements.
• Escalate product performance, quality, and process concerns to management as appropriate.
• Provide creative input and practical recommendations to improve product functionality, reliability, and overall quality.

Process Improvement & Project Support

• Identify opportunities to improve testing methods, troubleshooting practices, and work efficiency.
• Prioritize requests and coordinate tasks across multiple projects to support development timelines.
• Support engineering and product development initiatives as needed.
• Perform other duties and responsibilities as assigned.

Requirements

Education & Experience

• Associate of Science degree in a technical discipline or equivalent practical work experience.
• 3 years of technical experience, preferably in consumer electronics or electrical product development.
• Experience working with Bluetooth, cellular, and Wi-Fi-enabled consumer products.
• Hands-on experience with soldering and wiring simple electrical circuits.
• Basic knowledge of electrical testing equipment, including multimeters, oscilloscopes, and power supplies.

Technical Skills

• Ability to perform functional testing and troubleshoot electrical consumer products.
• Understanding of basic electrical measurements and testing procedures.
• Ability to document technical issues, testing results, and product specifications accurately.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to learn and use required business systems and technical tools.

Key Competencies

• Technical Problem-Solving: Applies practical technical knowledge to investigate product issues and identify potential solutions.
• Attention to Detail: Performs testing carefully and maintains accurate, thorough documentation.
• Communication: Clearly communicates technical findings, project updates, and issues in both written and verbal formats.
• Organization & Prioritization: Coordinates competing requests and manages tasks across multiple projects.
• Collaboration: Works effectively with engineering, development, project, and manufacturing teams.
• Initiative & Creativity: Offers ideas and recommendations to improve product functionality, testing methods, and work processes.
• Adaptability: Adjusts to changing project requirements and supports a variety of technical assignments.

Why GSM Outdoors?

At GSM Outdoors, you'll have the opportunity to contribute to the development of products used by outdoor enthusiasts across a diverse portfolio of brands. You'll work alongside cross-functional teams, apply hands-on technical skills, and help identify improvements that support product quality, performance, and innovation.

Equal Employment Opportunity

GSM Outdoors is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to legally protected status.

This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs.