Bridgehouse Emergency Shelter Case Manager

Essential Duties and Responsibilities:

As a Case Manager your primary role is to provide comprehensive support and guidance to individuals or families staying in transitional housing programs to obtain permanent housing. Case management services include, but are not limited to, case management assessment, individualized service planning, connection to employment services, health and wellness goals, addressing all service needs for clients to overcome barriers and achieve stability during their transition into more permanent housing solutions. The Case Manager splits time between two programs, you will need to manage your schedule effectively and prioritize tasks to ensure that both programs receive the necessary support and attention.

• Maintain accurate client data in the agency database, ETO, ECM and county database HMIS daily.
• Conduct intakes with clients using the VISPADT approach to ensure that clients' immediate needs are met and that they receive the appropriate support and resources to transition out of homelessness successfully.
• Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing.
• Gather and verify important documents and information, such as employment records, medical history, school reports, and any other relevant documentation needed to assess a client's eligibility for transitional housing and supportive services.
• Develop individualized service plans in collaboration with clients addressing short-term and long-term goals.
• Provide on-going case management support to assess progress and ensure goals are met or changed as needed.
• Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care.
• Coordinate and schedule life skills workshops or classes on topics like parenting, nutrition, personal finance, and resource development.
• Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
• Perform regular room checks one to two times per week to ensure compliance with program rules, safety standards, and cleanliness.off referrals to outside agencies that can benefit the client in reaching their individualized service plan goals.
• Prepare and submit monthly rent rosters or reports to appropriate agencies or funding sources.
• Support clients in their housing search, reaching out to property managers and assisting with required documents for housing applications.
• Provide guidance on accessing the housing portal for HASBARCO, checking statuses, and adding clients to open lists.
• Help clients with completing housing applications and submitting all necessary documents.
• Collaborate with landlords of RRH clients to ensure a smooth housing process.
• Regularly update the job and housing search board to provide clients with up-to-date and relevant opportunities for employment and housing.
• Transports clients in the agency-provided vehicle for appointments as required.
• Actively engages in collaborative efforts with fellow staff members to ensure that clients receive the necessary support they require.
• Maintain high ethical standards in all aspects of the role. Adhere to professional codes of conduct, respect client confidentiality, and prioritize the well-being and rights of clients at all times.
• Be prepared to respond to crisis situations promptly and effectively, providing immediate assistance and access to appropriate resources when needed.
• Responsible for promptly notifying the manager of any work orders that need to be submitted or supplies that need to be ordered.
• Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
• Perform related duties as assigned by the supervisor.
• Maintain compliance with all company policies and procedures.

Education and/or Work Experience Requirements:

This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above. Some examples are:

• High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
• Associate degree required.
• Minimum one year experience in a homeless services setting working directly with individuals experiencing homelessness or substance abuse.
• Familiarity with available resources to support homeless clients is essential.
• Excellent communication skills: Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.
• Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
• Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
• Ability to work in a team: Collaboration and cooperation with other shelter staff, volunteers, and external agencies.
• Excellent computer proficiency (MS Office – Word, Excel and Google)

Required Qualifications:

Employment Eligibility Verification:

• Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

Negative Tuberculosis Test:

• Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

Background Screening:

• Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

Pre-Employment Drug Screening:

• Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

Driving Skills:

• Must meet the requirements set by our auto insurance carrier.

Insurance Coverage:

• Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

Personal Insurance Coverage:

• Must have personal insurance coverage that meets the requirements set by the employer.
• This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
• The coverage must be valid and maintained throughout the employment period.

Benefits:

Full-Time Benefits:

• Health Insurance
• Dental, Vision, and Life Insurance
• 401k Matching
• Paid Time Off (PTO)
• Paid Holidays and Floater Day
• Employee Assistance Program
• Gym Membership Discount
• Tuition Reimbursement
• Working Advantage

Part-Time Benefits:

• 401k Matching
• Paid Time Off (PTO)
• Employee Assistance Program
• Gym Membership Discount
• Working Advantage

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

Work Environment:

The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 40 lbs.
• Capability to navigate stairs multiple times during a shift is required.
• Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
• Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

Mental Requirements:

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

• Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
• The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
• Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
• Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Education:

• Associate (Preferred)

Experience:

• Case management: 1 year (Required)
• Driving: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $26 - $31