Procedural Scheduler (PS) - Operating Room

Good Samaritan Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Good Samaritan Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Responsibilities and Major Duties

Coordination of Center Schedule

• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
• Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
• Obtains and enters all necessary information from physician office requesting operating room or procedure room time
• Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
• Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
• Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
• Validates credentials of providers
• Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable
• Assists other employees and with other duties as required

Communication and Customer Service

• Communicates with hospital leadership team regarding scheduling issues.
• Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the hospital leadership team
• Communicates with physician offices to confirm cases, identify special needs, and determine any changes that should take place
• Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes.
• Builds relationships with current and new physicians by effectively communicating scheduling information
• Collaborates with scheduling team, surgical clinical team and physician relations team to successfully promote scheduling opportunities
• Promotes positive coworker relationships through team work and cooperation

Full Time Days

Job Summary
The Procedural Scheduler (Level 1) is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.

Education:

• High School Graduate diploma (or equivalent)

Experience:

• 1 year of scheduling experience (or related)

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