Patient Access Coord

• Performs a variety of duties, which results in accurate patient registration and completion of all associated paperwork while complying with regulatory, hospital and department policies and procedures.
• Greets and assists patients, without delay, as they enter the medical center.
• Chooses correct patient from the Master Patient Index. (MPI)
• Registers patients assigning the correct patient type.
• Accurately gathers all demographic and financial information.
• Chooses appropriate forms required for medical record completion (i.e. Workmen's Comp, Medicare Notice).
• Obtains the necessary signatures for Consent for Treatment from adult patients and parental signatures for minors.
• Bands patient with appropriate ID bracelet.
• Contacts Interpreter Services to assist with registration of Non-English speaking patients.
• Issues all necessary handouts to patients based on their age and government regulations.
• Contacts patient to pre-register for upcoming services and directs the patient to appropriate campus.
• Notifies Health Information Services when duplicate medical records are identified.
• Verifies patient insurance eligibility using Nehen, Web Md and Revs.
• Refers uninsured and other patients to Financial Counselor for follow up.
• Collects co-payments, co insurance, deductibles and prior balances for a variety of services.
• Knowledge of downtime polices and Disaster Policy and its role.
• Prioritizes job responsibilities in order to provide the best possible service
• Provides access to all external and internal customers by collecting accurate demographics, clinical, and financial information in a timely and professional manner via telephone or in person.
• The Patient Registration Department works cooperatively with every department of the Medical Center, medical staff and their offices, insurance providers, funeral homes, and other Steward facilities.
• Reports to work on time and/or is ready to report at change of shift as documented by time card and manager's observance. Observes proper time limits for lunch and breaks.
• Request time off i.e.: vacation time, personal time and floating holidays in a timely manner from the manager, so adequate coverage may be planned based on departmental policy.
• Coordinates coverage for requested time off whenever possible.
• Flexes between departments/functions as needed to provide adequate coverage. Covers vacant shifts as needed.
• Consistently maintains work schedule and attendance requirements as stated in the Medical Center's policies.
• Effectively and appropriately utilizes departmental, as well as, hospital paging/beeper systems.
• Has general knowledge of printers, fax machines, credit card and other office equipment.
• Notify appropriate personnel of equipment problems and/or failures as well as supply needs.
• Has a complete understanding of the use and capabilities of the Meditech Community Wide Scheduling, Radiology Information System, Admissions, MSM Scheduling and other modules as required to perform Patient Registration functions in accordance with Patient Type parameters.

Education: High School diploma or equivalent.

Required Knowledge & Skills: Reception/office or other healthcare experience required. Medical setting and medical terminology preferred. Previous computer entry / word processing experience required. Meditech knowledge helpful. Strong communication and interpersonal skills required.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.