What are the responsibilities and job description for the Home Health Care Coordinator position at Good Samaritan Hospice?
Join our award-winning team!
Guided by our mission, Good Samaritan honors what matters most to each person and family served. Our mission extends to our team members, and we listen to what matters to you.
Driven by our employees, the Good Sam culture consists of a diverse workforce full of passionate team members. The work we do can bring a significant sense of purpose, and we also encourage the pursuit of personal goals.
Fueled by clinical excellence, we provide you with the resources and leadership to thrive in your role. Our comprehensive education program provides instruction and hands-on experience to enhance your knowledge base and improve your job skills.
Find your sense of purpose here at Good Sam where everyone has the opportunity to do meaningful work and be recognized for their efforts.
Because Good Sam knows that “every moment of the journey matters.”
The Home Health Care Coordinator is responsible for building, nurturing, and sustaining relationships with hospitals, healthcare providers, and community organizations to promote our home health services. This role plays a key part in ensuring patients experience a smooth transition to home health care while supporting our mission of compassionate service and exceptional care. LPN, PTA, or COTA licensure/certification is preferred.
Your Role:
- Build and maintain strong relationships with referral sources, including physicians, hospitals, nursing homes, and community partners.
- Serve as a liaison between Good Samaritan and referral sources to foster collaboration and community engagement.
- Coordinate with internal teams to ensure seamless service delivery and high-quality patient care.
- Partner with physicians, nurses, social workers, and case managers to develop individualized transition plans.
- Act as the primary point of contact for referrals, providing exceptional customer service and addressing questions or concerns.
- Educate patients and families on the home health process, resources, and self-care expectations.
- Conduct in-person bedside “welcome visits” or complete “welcome calls” when an in-person visit is not possible.
- Keep providers informed about Good Samaritan services, educational programs, and home health appropriateness criteria.
- Attend networking or community engagement meetings as requested.
- Collect data and prepare presentations for the Community Relations department, leadership team, and Board of Directors (as assigned).
What we are looking for:
- Understanding of sales, marketing, and public relations concepts; strong interpersonal communication skills.
- Ability to prioritize workload and effectively manage an account territory.
- Team-oriented mindset with strong problem-solving and decision-making abilities.
- Proficient computer and communication skills.
- Valid driver’s license, automobile liability insurance, and a driving record that meets organizational standards.