Shelter Support

Overview

Shelter Support staff are integral members of the care team at the GSH shelter locations. Shelter Support helps run the shelter offi ce, maintain a positive and welcoming shelter environment and assist individuals who have diff erent barriers to stable housing. Under the supervision of the Shelter Manager, this position will function as a member of the Good Samaritan Haven team, and adhere to all program guideline requirements.

Duties and Responsibilities

● Perform general administrative functions such as notating within the communication log, answering the phone and responding to in-person inquiries in a professional manner.

● Monitor and maintain a high standard of safety with scheduled check-ins, conducting wellness checks, monitoring guests blood alcohol content (BAC) using the BAC device, and following Good Samaritan Haven policies in regard to this.

● Provide intervention as needed, including determining when it is necessary to involve other staff , agencies and or the authorities.

● Organize, receive donated food/meals, prepare and serve evening meals, and/or provide guests with emergency meals, as needed.

● Maintain written and oral communication of incidents in accordance with Good Samaritan Haven policies.

● Build guest relationships by using the “Do No Harm” approach.

● Report major incidents to the Shelter Manager and Administrative Team.

● Ensure completion/submission of all required reports as scheduled.

● Remain onsite and on location for the entirety of the scheduled shift.

● Participate in monthly check-ins and supervisory sessions with the Shelter Manager to review the work, discuss assistance needed and identify priorities.

● Routinely review all required reports, logs, etc. as needed.

● Perform other duties as required, such as cleaning, assisting with guest moves, etc.

Supervision Received: Shelter Support reports to the Shelter Manager, with additional guidance provided by the Shelter Support Lead Coordinator and Shelter Support Relations Coordinator.

Qualifications

● Experience working in a non-profi t organization setting

● Must be self-motivated and capable of motivating others

● Reliability and punctuality

● Interest in and commitment to Good Samaritan Haven’s mission to provide emergency shelter and support services, stability, safety, and hope for people experiencing homelessness.

Skills

● Ability to be caring and compassionate

● Ability to de-escalate situations that may arise with guests

● Ethical and possessing personal integrity

● Possess strong human relations skills

● Ability to eff ectively communicate verbally and in writing

● Ability to perform word processing and data entry

● Ability to rapidly assess and evaluate situations

● Ability to multitask and manage time

Competencies

● Adaptability: The ability to adjust to changes in the work environment, manage competing demands, and deal with frequent changes.

● Empathy: The ability to understand and share the feelings of individuals experiencing homelessness, providing compassionate and non-judgmental support.

● Cultural Sensitivity: Awareness and respect for the diverse backgrounds, cultures, and experiences of shelter guests, ensuring inclusive and equitable treatment for all.

● Communication Skills: The ability to clearly and eff ectively convey information, both verbally and in writing. Active listening is a key component.

● Problem-Solving: The ability to assess situations, identify challenges, and fi nd practical solutions to meet the immediate and long-term needs of shelter guests.

● Crisis Intervention: The ability to respond eff ectively to emergencies, de-escalate confl ict, and manage high-stress situations while maintaining safety for guests and staff .

● Patience: The ability to remain calm and composed when working with individuals who may be experiencing emotional, physical, or psychological distress.

● Safety Awareness: The ability to recognize and act on potential safety risks for guests, staff , and visitors, ensuring that the shelter environment is secure for everyone.

● Collaboration and Teamwork: Working cooperatively with other shelter staff and volunteers to ensure eff ective service delivery and a supportive environment for guests.

● Boundaries and Professionalism: Maintaining clear professional boundaries with shelter guests, while fostering an atmosphere of respect, trust, and confi dentiality.

Position Details

● Full time or part time hourly positions; fi rst, second or third shifts in a shelter environment.

Physical Demands and Work Environment

● Ability to periodically lift, move, push, and pull items up to 30lbs

● Ability to stand or sit for extended periods

● Ability to walk short distances regularly

● Ability to move about on foot, kneel, crouch, and crawl

● Physical environment requires employees to possibly work both inside and outside in heat/cold, wet/humid, and dry conditions

● Noise level at the job site is usually moderate

● Ability to reach with hands and arms, talk, and hear

● Ability to type, reach, write on computer

Good Samaritan Haven is committed to equity, diversity, and inclusion in the workplace.

Pay: $23.50 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Application Question(s):

• Please briefly explain why you're interested in working for Good Samaritan Haven.

Work Location: In person

Salary : $24