Front Desk Agent (Part-Time)

Good Nite Inn is a leading hospitality provider known for offering comfortable, clean, and affordable lodging in prime California destinations. With multiple locations near popular attractions, we are dedicated to delivering exceptional guest experiences through friendly service and efficient operations.

Overview
We are seeking a dynamic and energetic Part-Time Front Desk Agent to join our team! In this vital role, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are smooth, their questions are answered promptly, and their stay is memorable. Your enthusiasm and professionalism will help create a welcoming environment that keeps guests coming back. This position offers flexible hours perfect for those passionate about hospitality management and guest relations.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms
• Provide exceptional customer service by addressing guest inquiries, resolving issues efficiently, and offering local recommendations
• Manage reservations accurately through hospitality reservation systems, ensuring all guest preferences are noted and fulfilled
• Handle phone communication with professionalism, maintaining excellent phone etiquette while answering inquiries or making reservations
• Maintain guest relations by anticipating needs, providing information about hotel amenities, and ensuring guest satisfaction throughout their stay
• Follow hotel emergency procedures promptly and effectively in case of incidents or safety concerns
• Assist with night audit tasks when scheduled, balancing accounts and preparing reports to ensure financial accuracy

Requirements

• Previous experience in hotel management or front desk operations is highly preferred
• Strong knowledge of hospitality management practices and property management systems (PMS), especially OPERA or similar platforms
• Multilingual or bilingual abilities are a plus to better serve diverse guests
• Excellent customer service skills with a problem-solving mindset and a friendly demeanor
• Ability to communicate clearly via phone and in person while maintaining professional phone etiquette
• Familiarity with hotel emergency procedures and guest safety protocols
• Experience working in resort environments or with guest relations is advantageous
• Demonstrated ability to handle night audit responsibilities when required

Join us as a Front Desk Agent and be part of a vibrant team committed to creating memorable stays for every guest! Your energy, attention to detail, and passion for hospitality will make a real difference in our guests’ experiences.

Pay: From $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Buena Park, CA 90621 (Required)

Work Location: In person

Salary : $18