Loan Officer

Loan Officer - Member Service Officer (MSO)

Location: Buffalo, NY

Pay Rate: $25.95/hour

About Good Neighbors Credit Union

Good Neighbors Credit Union is a community-centered financial institution committed to delivering the Good Neighbor Experience. We believe banking should be personal, respectful, and rooted in trust. Our team members build real relationships, meet members where they are, and help them move forward with confidence.

Position Summary

The Loan Officer / Member Service Officer (MSO) is a relationship-driven lending professional who works closely with members in person, by phone, and online to understand their financial needs and guide them through lending and account decisions. This is a fully in-person, on-site role compensated at $25.95 per hour, and includes a highly competitive and generous benefits package that reflects Good Neighbors Credit Union’s commitment to its employees.

Good Neighbors Credit Union promotes from within whenever possible and invests deeply in the well-being, growth, and stability of its team members. This role goes beyond transactional banking and requires sound judgment, empathy, independence, and the ability to tailor solutions to individual member circumstances while supporting members through important financial moments.

Key Responsibilities

• Conduct lending interviews and underwrite consumer loan applications in alignment with Good Neighbors’ lending philosophy and ethical standards
• Build strong, trust-based relationships with members through meaningful conversations
• Open accounts and identify opportunities to recommend appropriate products and services
• Manage multiple member relationships simultaneously, from quick interactions to hour-long consultations
• Take full ownership of lending cases from intake through completion
• Clearly explain loan terms, rates, conditions, and expectations
• Maintain accurate documentation and ensure regulatory and policy compliance
• Collaborate with team members and cross-functional departments as needed
• Participate in team culture, outreach, and community engagement efforts
• Educate members and refer them to additional credit union resources when appropriate

Qualifications:

• High School Diploma or GED required
• 3 years of experience in lending, credit unions, financial services, nonprofit work, or high-level member service
• Strong problem-solving skills and attention to detail
• Empathy, sound judgment, and confidence navigating complex or sensitive situations
• Tech-savvy and comfortable managing underwriting, documentation, and follow-ups
• Comfortable communicating by phone and in person
• Ability to manage time, prioritize tasks, and remain agile in a fast-paced environment

Benefits

• Competitive hourly wage of $25.95 per hour
• Company-matched 401(k) up to 6%
• Very generous health insurance coverage
• Fully paid vision and dental insurance
• Short- and long-term disability coverage at 60%
• 16 hours of paid volunteer time
• Strong internal promotion culture and long-term growth opportunities
• Stable, mission-driven organization with a supportive team environment

The advertised pay rate represents what we believe at the time of this job posting that Good Neighbors Credit Union would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would compensation higher than the stated rate be considered.

Job Type: Full-time

Pay: From $25.95 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person